JIRA integration - Issue Types are not loaded

JIRA integration - Issue Types are not loaded

Post the JIRA is integrated with SDP MSP , the Projects data gets populated. However the other field - Issue Types will not show any values.

To fix this follow the below steps

The api call is used to fetch the issue types is - https://developer.atlassian.com/cloud/jira/platform/rest/v2/api-group-issues/#api-rest-api-2-issue-createmeta-get - this call requires the user to have 'create issues' permission. Please check if the the user has 'create issues' permission and if not provide the permission and check if the issue types are populated. 

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