JBoss 7 & above : Unable to add monitor

JBoss 7 & above : Unable to add monitor

Note : The below troubleshooting steps are for JBoss version 6 EAP, 7 and above.
Refer here for lower versions.

For JBoss version 7 and above, Applications Manager collects data via JBoss Management Interface. The management URL should be accessible from Applications Manager machine. The default management URL is http://<JBoss Host>:<Port>/management

If you are unable to add the monitor, follow the below steps : 
  1. JBoss machine is not accessible from Applications Manager
    1. Make sure JBoss machine is reachable from Applications Manager machine, and the management port is open.
  1. Management URL is not accessible from JBoss machine
    1.  If management URL  is not accessible from JBoss machine ( http://localhost:<PORT>/management) , then the management interface is not active. Please follow JBoss documentation to add management interface in JBoss server for respective versions.
      1. Refer here for JBoss EAP versions.
      2. Refer here for JBoss AS 7 versions.
      3. Refer here for JBoss Wildfly versions.
    1. Management user should be added in order to access management URL. 
      1. Execute the add-user.sh(bat)  file under <JBOSS-HOME>/bin/  directory.
      2. Restart JBoss server
      3. Ensure that the same user credential is used while adding the monitor
  1. Management URL is accessible from JBoss machine, but not from Applications Manager machine
    1. Make sure remote access for the management interface is enabled in JBoss server :
      1. To make managemenet URL accessible remotely, modify the configuration file ( standalone.xml for standalone server,  domain.xml for domain setup). Change jboss.bind.address.management:127.0.0.1 to jboss.bind.address.management <IP of the JBoss machine>
      2. Restart JBoss server
  1. Incorrect user details provided
    1. Please make sure you provide management user's username & password while adding the monitor
    2. Crosscheck the password provided.

If the issue still exists, reach out to our support with the screenshot of the error obtained to appmanager-support@manageengine.com along with the latest Support Information File (SIF) from Applications Manager with print all logs enabled for analysis.
                 
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