Issue description

Prerequisites

• The target machine (where sessions are recorded) is properly configured in ADAudit Plus.
  
• The agent is installed on the target machine to enable user session recording.

• Ensure service account configured in ADAudit Plus has complete access over the installation directory.

• The FFmpeg file is available for video compilation.

• The ffmpeg.exe file is copied into the bin directory of the ADAudit Plus installation.

• Sufficient disk space is available for storing recorded frames.

• The frame collection frequency is set to 1 frame per second to ensure recording consistency.

• User Session Recording works only for reports containing a "Caller Machine Name".

• The Caller Machine Name appears as a hyperlink in reports. Clicking it should display the compiled video. 

Possible causes

• The machine where administrative activity was performed, and User Session Recording (USR) is being checked, may not be configured in ADAudit Plus.
  
• The agent may not be installed on the end machine, or there may be a lack of seamless connectivity between the ADAudit Plus server and the end machine.
• The machine may not be enabled or properly configured under the User Session Recording tab in Configuration.
• User Session Recording may not function properly due to the error:
• "FFmpeg program not found. Please copy ffmpeg.exe to the ADAudit Plus bin directory."
• Clicking the session hyperlink on the User Session Recording page may result in the error:
• "User Session Recording not found for the selected period" if no administrative activities were recorded during the specified timeframe.
• The report being accessed may not support User Session Recording (USR) by default.
  

• ADAudit Plus may fail to process recorded frames once they reach the installation directory.

Resolution

Step 1: Ensure the machine is configured in ADAudit Plus  

• Log in to ADAudit Plus.
  
• Navigate to Domain Settings and verify that the DC where administrative activities take place is properly configured.
  
• If the machine is a Member Server, File Server, or Workstation, go to the respective configuration page and ensure that it is added for monitoring.
  

Step 2: Check agent installation and connectivity  

• Ensure that the ADAudit Plus agent is installed on the machine where session recording is required.
  
• Verify that the agent is running and properly communicating with the ADAudit Plus server.
• Check if the agent-installed machine is reporting any errors. If an error is reported, click here to troubleshoot agent connectivity issues.
• Confirm that there is seamless connectivity between the machine and the ADAudit Plus server.
• Ensure that sufficient bandwidth is available, as ADAudit Plus sends 20 frames per request from the agent to the server.
• The frame quality setting (default: 50%) can be adjusted to higher quality, but this may cause latency in frame collection.
• Customize USR Settings: Refer to the image below to customize User Session Recording (USR) settings;
  

•  Ensure that the agent installation directory has adequate disk space, as frames are temporarily stored there before being transferred to the ADAudit Plus server's installation directory.

Step 3: Verify User Session Recording configuration  

• Navigate to Configuration > User Session Recording.
  
• Ensure that the required machines are added and that User Session Recording (USR) is enabled for them.
  

• Confirm that all necessary settings, including retention policies, are properly configured.

Step 4: Resolving the FFmpeg Error  

• Click here to download the ffmpeg zip file.
• Extract the downloaded zip file.
• Go to <extracted_file_path>\ffmpeg-N-104704-ge22dff43e7-win64-gpl\bin\ffmpeg, copy ffmpeg.exe, and paste it into the ADAudit Plus bin folder (<product_installation_path>\bin\).
• Restart the ADAudit Plus service for the changes to take effect.

• Since ADAudit Plus captures administrative activity frames, processes them, and compiles them into a video, it may take a few hours for USR to function as expected after restarting the service.

Step 5: Handling the "User Session Recording Not Found" Error

• Confirm that an administrative activity was actually performed on the machine within the selected timeframe.

• Adjust the time range in the session recording view to ensure the correct period is selected.

Step 6: Ensure User Session Recording is supported for the report  

• Not all ADAudit Plus reports support User Session Recording (USR).
  
• USR is only available for reports that include the Caller Machine Name.
• Check whether the selected report supports USR.
• For a list of reports that support USR, contact ADAudit Plus support.
  

Step 7: Handling unprocessed User Session Recording data  

• If frames are not being processed after reaching the ADAudit Plus installation directory, check for:
• Insufficient storage space on the ADAudit Plus server.
• Corrupt session recording files—try restarting the ADAudit Plus service.
• Permission issues—ensure the ADAudit Plus service account has full access to the recording storage directory.
• Recording storage directories by default would be; 

Related topics and articles

• User Session Recording configuration guide
  
• Click here to download ffmpeg zip file  
  

How to contact support  

• If the issue persists, contact our support team here.