Issue running reports
Cause : Report API running the background causes the issue.
If the user mentions issue with running reports with the below error and trace as mentioned below.
Error trace:
[12:52:55:342]|[03-10-2021]|[org.apache.catalina.core.ContainerBase.[jboss.web].[localhost].[/].[org.apache.jsp.reports.ReportWizard6_jsp]]|[
SEVERE]|[71]|: Servlet.service() for servlet org.apache.jsp.reports.ReportWizard6_jsp threw exception|java.lang.NullPointerException
at org.apache.jsp.reports.ReportWizard6_jsp._jspService(ReportWizard6_jsp.java:295)
at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:684)
at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:471)
at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:402)
at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:329)
at org.apache.struts.chain.commands.servlet.PerformForward.handleAsForward(PerformForward.java:113)
at org.apache.struts.chain.commands.servlet.PerformForward.perform(PerformForward.java:96)
at org.apache.struts.chain.commands.AbstractPerformForward.execute(AbstractPerformForward.java:54)
at org.apache.struts.chain.commands.ActionCommandBase.execute(ActionCommandBase.java:51)
at org.apache.commons.chain.impl.ChainBase.execute(ChainBase.java:191)
at org.apache.commons.chain.generic.LookupCommand.execute(LookupCommand.java:305)
at org.apache.commons.chain.impl.ChainBase.execute(ChainBase.java:191)
at org.apache.struts.chain.ComposableRequestProcessor.process(ComposableRequestProcessor.java:283)
at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1913)
at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:462)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:641)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:75)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at com.adventnet.servicedesk.filter.EncodingFilter.doFilter(EncodingFilter.java:157)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at com.manageengine.supportcenter.security.util.RememberMe.doFilter(RememberMe.java:85)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at com.manageengine.supportcenter.service.NTLMV2CredentialAssociationFilter.doFilter(NTLMV2CredentialAssociationFilter.java:38)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at com.manageengine.supportcenter.service.NTLMV2Filter.doFilter(NTLMV2Filter.java:154)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:224)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:169)
at org.jboss.web.tomcat.security.CustomPrincipalValve.invoke(CustomPrincipalValve.java:70)
at org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.java:159)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:581)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:168)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:98)
at com.adventnet.authentication.CredentialAssociation.invoke(CredentialAssociation.java:97)
at com.adventnet.servicedesk.tools.AuthenticateNtlm.invoke(AuthenticateNtlm.java:210)
at org.apache.catalina.authenticator.SingleSignOn.invoke(SingleSignOn.java:336)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:118)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:407)
at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:987)
at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:579)
at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:309)
at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
[12:52:55:342]|[03-10-2021]|[SYSOUT]|[INFO]|[71]|: [JBOSS] AbstractExceptionHandler: Unhandled exceptionjava.lang.NullPointerException
at org.apache.jsp.reports.ReportWizard6_jsp._jspService(ReportWizard6_jsp.java:295)
at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:684)
at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:471)
at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:402)
at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:329)
at org.apache.struts.chain.commands.servlet.PerformForward.handleAsForward(PerformForward.java:113)
at org.apache.struts.chain.commands.servlet.PerformForward.perform(PerformForward.java:96)
at org.apache.struts.chain.commands.AbstractPerformForward.execute(AbstractPerformForward.java:54)
at org.apache.struts.chain.commands.ActionCommandBase.execute(ActionCommandBase.java:51)
at org.apache.commons.chain.impl.ChainBase.execute(ChainBase.java:191)
at org.apache.commons.chain.generic.LookupCommand.execute(LookupCommand.java:305)
at org.apache.commons.chain.impl.ChainBase.execute(ChainBase.java:191)
at org.apache.struts.chain.ComposableRequestProcessor.process(ComposableRequestProcessor.java:283)
at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1913)
at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:462)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:641)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:75)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at com.adventnet.servicedesk.filter.EncodingFilter.doFilter(EncodingFilter.java:157)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at com.manageengine.supportcenter.security.util.RememberMe.doFilter(RememberMe.java:85)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
Solution: Regenerate the API key for the login that has the problem, or delete the API key.