Issue running reports
Cause : Report API running the background causes the issue.
If the user mentions issue with running reports with the below error and trace as mentioned below.
Error trace:
[12:52:55:342]|[03-10-2021]|[org.apache.catalina.core.ContainerBase.[jboss.web].[localhost].[/].[org.apache.jsp.reports.ReportWizard6_jsp]]|[
SEVERE]|[71]|:
Servlet.service() for servlet org.apache.jsp.reports.ReportWizard6_jsp
threw exception|java.lang.NullPointerException
at org.apache.jsp.reports.ReportWizard6_jsp._jspService(ReportWizard6_jsp.java:295)
at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:684)
at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:471)
at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:402)
at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:329)
at org.apache.struts.chain.commands.servlet.PerformForward.handleAsForward(PerformForward.java:113)
at org.apache.struts.chain.commands.servlet.PerformForward.perform(PerformForward.java:96)
at org.apache.struts.chain.commands.AbstractPerformForward.execute(AbstractPerformForward.java:54)
at org.apache.struts.chain.commands.ActionCommandBase.execute(ActionCommandBase.java:51)
at org.apache.commons.chain.impl.ChainBase.execute(ChainBase.java:191)
at org.apache.commons.chain.generic.LookupCommand.execute(LookupCommand.java:305)
at org.apache.commons.chain.impl.ChainBase.execute(ChainBase.java:191)
at org.apache.struts.chain.ComposableRequestProcessor.process(ComposableRequestProcessor.java:283)
at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1913)
at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:462)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:641)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:75)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at com.adventnet.servicedesk.filter.EncodingFilter.doFilter(EncodingFilter.java:157)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at com.manageengine.supportcenter.security.util.RememberMe.doFilter(RememberMe.java:85)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at
com.manageengine.supportcenter.service.NTLMV2CredentialAssociationFilter.doFilter(NTLMV2CredentialAssociationFilter.java:38)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at com.manageengine.supportcenter.service.NTLMV2Filter.doFilter(NTLMV2Filter.java:154)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:224)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:169)
at org.jboss.web.tomcat.security.CustomPrincipalValve.invoke(CustomPrincipalValve.java:70)
at org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.java:159)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:581)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:168)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:98)
at com.adventnet.authentication.CredentialAssociation.invoke(CredentialAssociation.java:97)
at com.adventnet.servicedesk.tools.AuthenticateNtlm.invoke(AuthenticateNtlm.java:210)
at org.apache.catalina.authenticator.SingleSignOn.invoke(SingleSignOn.java:336)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:118)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:407)
at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:987)
at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:579)
at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:309)
at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
[12:52:55:342]|[03-10-2021]|[SYSOUT]|[INFO]|[71]|: [JBOSS] AbstractExceptionHandler: Unhandled exceptionjava.lang.NullPointerException
at org.apache.jsp.reports.ReportWizard6_jsp._jspService(ReportWizard6_jsp.java:295)
at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:684)
at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:471)
at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:402)
at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:329)
at org.apache.struts.chain.commands.servlet.PerformForward.handleAsForward(PerformForward.java:113)
at org.apache.struts.chain.commands.servlet.PerformForward.perform(PerformForward.java:96)
at org.apache.struts.chain.commands.AbstractPerformForward.execute(AbstractPerformForward.java:54)
at org.apache.struts.chain.commands.ActionCommandBase.execute(ActionCommandBase.java:51)
at org.apache.commons.chain.impl.ChainBase.execute(ChainBase.java:191)
at org.apache.commons.chain.generic.LookupCommand.execute(LookupCommand.java:305)
at org.apache.commons.chain.impl.ChainBase.execute(ChainBase.java:191)
at org.apache.struts.chain.ComposableRequestProcessor.process(ComposableRequestProcessor.java:283)
at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1913)
at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:462)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:641)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:75)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at com.adventnet.servicedesk.filter.EncodingFilter.doFilter(EncodingFilter.java:157)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at com.manageengine.supportcenter.security.util.RememberMe.doFilter(RememberMe.java:85)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
Solution: Regenerate the API key for the login that has the problem, or delete the API key.
New to ADSelfService Plus?
Resources
Related Articles
Steps for deleting/modifying the reports created by other techs:
Steps for deleting/modifying the reports created by other techs: Connect to your database To connect to your database please refer http://www.manageengine.com/products/support-center/faq-general.html Execute the below query which will give you the ...Changing the ownership of Report
In order to change the ownership of the existing Reports, please follow the below steps, 1. connect to your database. Incase, if your connecting database is postgresql, please refer the below link to connect to it. viz. ...Login Frequency Query Report
The below report would help us find the last logged in time of the users in SCP 11.0 SELECT AaaUser.FIRST_NAME "Technician", MAX(AaaLogin.NAME) "LoginName", MAX(AaaContactInfo.EMAILID) "Email", MAX(AaaAccSession.USER_HOST) "IP ...Followers report
You can use the below query to get the Followers and the request details. Go to Reports --> New Query Report select wo.workorderid "Request Id",wo.title "Subject",aaau.first_name "Followers",aaauc.emailid "Followers email" from workorder_cclist woc ...Assessment reports
Datebase: MSSQL Status wise: select wo.workorderid, sd.statusname,convert(varchar(5),(sum(wsi.timespent))/60)+':'+convert(varchar(5),((sum(wsi.timespent))%60))'timespent' from workorder wo join wo_assessment wa on wo.workorderid=wa.workorderid join ...