Issue running reports

Issue running reports

Cause : Report API running the background causes the issue.


If the user mentions issue with running reports with the below error and trace as mentioned below.


Error trace:

[12:52:55:342]|[03-10-2021]|[org.apache.catalina.core.ContainerBase.[jboss.web].[localhost].[/].[org.apache.jsp.reports.ReportWizard6_jsp]]|[
SEVERE]|[71]|: Servlet.service() for servlet org.apache.jsp.reports.ReportWizard6_jsp threw exception|java.lang.NullPointerException

    at org.apache.jsp.reports.ReportWizard6_jsp._jspService(ReportWizard6_jsp.java:295)
    at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
    at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:684)
    at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:471)
    at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:402)
    at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:329)
    at org.apache.struts.chain.commands.servlet.PerformForward.handleAsForward(PerformForward.java:113)
    at org.apache.struts.chain.commands.servlet.PerformForward.perform(PerformForward.java:96)
    at org.apache.struts.chain.commands.AbstractPerformForward.execute(AbstractPerformForward.java:54)
    at org.apache.struts.chain.commands.ActionCommandBase.execute(ActionCommandBase.java:51)
    at org.apache.commons.chain.impl.ChainBase.execute(ChainBase.java:191)
    at org.apache.commons.chain.generic.LookupCommand.execute(LookupCommand.java:305)
    at org.apache.commons.chain.impl.ChainBase.execute(ChainBase.java:191)
    at org.apache.struts.chain.ComposableRequestProcessor.process(ComposableRequestProcessor.java:283)
    at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1913)
    at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:462)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:641)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
    at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:75)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
    at com.adventnet.servicedesk.filter.EncodingFilter.doFilter(EncodingFilter.java:157)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
    at com.manageengine.supportcenter.security.util.RememberMe.doFilter(RememberMe.java:85)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
    at com.manageengine.supportcenter.service.NTLMV2CredentialAssociationFilter.doFilter(NTLMV2CredentialAssociationFilter.java:38)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
    at com.manageengine.supportcenter.service.NTLMV2Filter.doFilter(NTLMV2Filter.java:154)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
    at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:224)
    at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:169)
    at org.jboss.web.tomcat.security.CustomPrincipalValve.invoke(CustomPrincipalValve.java:70)
    at org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.java:159)
    at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:581)
    at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:168)
    at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:98)
    at com.adventnet.authentication.CredentialAssociation.invoke(CredentialAssociation.java:97)
    at com.adventnet.servicedesk.tools.AuthenticateNtlm.invoke(AuthenticateNtlm.java:210)
    at org.apache.catalina.authenticator.SingleSignOn.invoke(SingleSignOn.java:336)
    at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:118)
    at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:407)
    at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:987)
    at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:579)
    at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:309)
    at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
    at java.lang.Thread.run(Unknown Source)

[12:52:55:342]|[03-10-2021]|[SYSOUT]|[INFO]|[71]|: [JBOSS] AbstractExceptionHandler: Unhandled exceptionjava.lang.NullPointerException

  
 at org.apache.jsp.reports.ReportWizard6_jsp._jspService(ReportWizard6_jsp.java:295)
    at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
    at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:684)
    at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:471)
    at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:402)
    at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:329)
    at org.apache.struts.chain.commands.servlet.PerformForward.handleAsForward(PerformForward.java:113)
    at org.apache.struts.chain.commands.servlet.PerformForward.perform(PerformForward.java:96)
    at org.apache.struts.chain.commands.AbstractPerformForward.execute(AbstractPerformForward.java:54)
    at org.apache.struts.chain.commands.ActionCommandBase.execute(ActionCommandBase.java:51)
    at org.apache.commons.chain.impl.ChainBase.execute(ChainBase.java:191)
    at org.apache.commons.chain.generic.LookupCommand.execute(LookupCommand.java:305)
    at org.apache.commons.chain.impl.ChainBase.execute(ChainBase.java:191)
    at org.apache.struts.chain.ComposableRequestProcessor.process(ComposableRequestProcessor.java:283)
    at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1913)
    at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:462)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:641)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
    at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:75)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
    at com.adventnet.servicedesk.filter.EncodingFilter.doFilter(EncodingFilter.java:157)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
    at com.manageengine.supportcenter.security.util.RememberMe.doFilter(RememberMe.java:85)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)






Solution: Regenerate the API key for the login that has the problem, or delete the API key.




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