Zoho Cliq Integration
In Zoho CRM for example, if a task is assigned it notifies in Zoho Cliq, in the same way for SDP, if a request is assigned, it should ping in a particular channel with the ID.
Use Case:
There might be individual chat groups for each department within a company for easier co-ordination and working. Whenever a ticket is raised in ServiceDesk Plus for their group, then an alert message in their chat group will be easier for the technicians to work.
Generating an Auth token
To use the 'Messaging API' we will need Cliq's authentication token from Zoho Accounts.
Follow the instructions in the below URL to generate an auth token: https://www.zoho.com/cliq/help/restapi/v2/#oauth_generation
We can send message to a channel by using the Channel Unique Name
To get the channel's unique name:
1. Hover over any channel name from Cliq's left pane.
2. This'll open the channel's preview. Select the 'More info' icon in the channel preview.
3. Navigate to 'Connectors'
4. You'll find the Channel Unique Name highlighted in the API Endpoint URL of the channel.
Steps to configure:
1. Download the attached scripts. Copy the contents into Request custom functions.
2. Goto Admin > Request Custom Function > Custom Function > New > Paste the cliq_integration.txt content
3. Configure the created custom function in a trigger to get executed every time a request is closed.
New to ADSelfService Plus?
Related Articles
Azure DevOps Integration
Feature: Azure DevOps Integration <--> ServiceDeskPlus (Plugin Model) --> Create a new work-item in Azure DevOps when a request is created in SDP --> Update SDP request status when a Azure DevOps work-item status is updated --> Updating Comments ...Zoho Project to SDP Integration
Requirement: Considering the earlier integration discussed in the article: https://pitstop.manageengine.com/portal/en/kb/articles/sdp-to-zoho-project-integration Subsequently, upon adding a task to Zoho Projects, it's essential to mirror this action ...SDP To Zoho Project Integration
Requirement: When a change is moved to "Implementation" Stage, a project in Zoho Project has to be created. Generating an Auth token To use the 'Project API' we will need Project's authentication token from Zoho Accounts. Follow the instructions in ...Advanced Analytics - FAQ & Troubleshooting tips
Troubleshooting tips This document is listing of customer facing issues, Advanced analytics is common name for both Zoho reports and Analytics plus. First setup we have to get with customer that recreate issue and generate support log ...Slack Integration
This is a sample python script that is used to post request details from ServiceDesk Plus into Slack.Slack is a cloud-based team collaboration tool that allows team members to communicate without the use of emails or group SMS. Use Case: Lets assume ...