Integration with other helpdesk tools
Please note that, we do not have direct integration of SDP MSP
with other HelpDesk tools like ServiceNow. However if any HelpDesk has APIs for all Create, Update, Close operations, then you can make use of the our APIs
and custom triggers to achieve the requirement.
They can make use of Custom Triggers in
MSP/SDP to invoke the API's for ticket create, update etc. Similarly, they need to make use of the other HelpDesk tools API's.
The API's which we support are listed in the link below,
https://servicedeskplusmsp.wiki.zoho.com/REST-API-for-native-app.html
You can refer the Video link on how to create/update tickets using REST API in the link below,
https://www.youtube.com/watch?v=D-88zk5eMIo
Document about custom triggers,
https://help.servicedeskplus.com/configurations/helpdesk/custom-triggers.html#
Use cases for custom triggers,
https://help.servicedeskplus.com/configurations/helpdesk/use_cases_custom_triggers.html
Refer below link for Sample custom script for integration between SDP and SDP MSP,
https://pitstop.manageengine.com/portal/en/kb/articles/sdp-sdpmsp-integration-using-customtriggers
For clarifications, please drop an email to
support@servicedeskplusmsp.com.
New to ADSelfService Plus?
Related Articles
ServiceNow Integration
Establishing two-way communication between ServiceDesk Plus and ServiceNow is done in 4 steps. It can be achieved using Python scripts by installing Python runtime in builds older than 11120 but with newer builds, it can be done with Deluge scripts ...
Slack Integration
This is a sample python script that is used to post request details from ServiceDesk Plus into Slack.Slack is a cloud-based team collaboration tool that allows team members to communicate without the use of emails or group SMS. Use Case: Lets assume ...
ZOHO assist integration FAQ's
1) ZOHO Assist not working or unable to send emails or exception throws while initiating the session - Users who purchased ZOHO Assist needs to sign up to the https://assist.zoho.com/ with the registered user Email to make the integration work. - ...
Jira Integration
Jira Integration JIRA Integrates with ServiceDesk Plus MSP using "Request Custom Menu". Sample Implementation is already done and bundled with our application. You need to change field names as per your requirement in JIRA.xml. So When a ticket is ...
CTI Integration internal configuration for testing
Example format for CTI Integration testing ...