Integration with other helpdesk tools
Please note that, we do not have direct integration of SDP MSP
with other HelpDesk tools like ServiceNow. However if any HelpDesk has APIs for all Create, Update, Close operations, then you can make use of the our APIs
and custom triggers to achieve the requirement.
They can make use of Custom Triggers in MSP/SDP to invoke the API's for ticket create, update etc. Similarly, they need to make use of the other HelpDesk tools API's.
The API's which we support are listed in the link below,
https://servicedeskplusmsp.wiki.zoho.com/REST-API-for-native-app.html
They can make use of Custom Triggers in MSP/SDP to invoke the API's for ticket create, update etc. Similarly, they need to make use of the other HelpDesk tools API's.
The API's which we support are listed in the link below,
https://servicedeskplusmsp.wiki.zoho.com/REST-API-for-native-app.html
You can refer the Video link on how to create/update tickets using REST API in the link below,
https://www.youtube.com/watch?v=D-88zk5eMIo
Document about custom triggers,
https://help.servicedeskplus.com/configurations/helpdesk/custom-triggers.html#
Use cases for custom triggers,
https://help.servicedeskplus.com/configurations/helpdesk/use_cases_custom_triggers.html
Refer below link for Sample custom script for integration between SDP and SDP MSP,
https://pitstop.manageengine.com/portal/en/kb/articles/sdp-sdpmsp-integration-using-customtriggers
For clarifications, please drop an email to support@servicedeskplusmsp.com.
Related Articles
CTI Integration internal configuration for testing
Example format for CTI Integration testing ...ADMP integration Issues with SDP MSP
Please check the below if you get any errors while doing integration 1) ADMP application must be accessible from the browser of SDP application server. Similarly, SDP application must be accessible from the browser of ADMP application server. This is ...Integration with Opmanager MSP - Network and Monitoring tool for MSP's
SDP MSP integrates Opmanager MSP - Network and Monitoring tool for MSP's, for more details refer to the below https://www.manageengine.com/network-monitoring-msp/sdp-msp-integration.htmlIssue in CRM Integration - Unable to import Account/Requesters in 9427 and above
CRM Integration - Account/Requesters are not getting imported to MSP Application due to certification error. Exception Traces in serverout log: [11:11:57:722]|[01-10-2020]|[SYSERR]|[INFO]|[131]: Caused by: sun.security.validator.ValidatorException: ...JIRA integration - Issue Types are not loaded
Post the JIRA is integrated with SDP MSP , the Projects data gets populated. However the other field - Issue Types will not show any values. To fix this follow the below steps The api call is used to fetch the issue types is ...