Integrating MS teams with SDP MSP using Webhooks
PURPOSE:
When a request is created under SDP MSP, a message is posted in the Microsoft Teams channel associated with the Account of the request.
TESTED IN BUILDS: 14500, 14503 and 14504
PROCEDURE:
STEP 1: Creating a Connector:
>> To start, create a connector that links the specific MS Teams Channel with SDP MSP. Navigate to the required Channel in a team in MS Teams, click on the three dots next to the channel, and select "Connectors".
>>In the redirected page, search for "Incoming Webhooks" and click on "Add". Once added, click on the three dots next to the channel again and choose "Connectors".
>> In the next page, click on "configure." Provide a name for the Incoming Webhook, create it, and optionally change the picture.
>> In the next page, copy the provided endpoint URL, as it will be used in the integration.
STEP 2: Creating a Webhook in SDP MSP:
>> Under Admin > Developer Space - Webhooks - Request, create a new Webhook and assign a name.
>> Set the HTTP Method to "Post," and place the MS Teams endpoint URL under "URL."
>> The next step is to configure the "Request Payload" to define the message to be posted in the teams channel in JSON format.
For example: If the message is "A new request has been created in Account 1", the format should be as below,
{
"text":"A new request has been created in Account 1"
}
>> To include dynamic content like request ID or subject etc.., use the "$" symbol and select the variable from the dropdown.
>> Once all details are filled, click on Save.
STEP 3: Configuring a custom trigger:
>> Under Admin > Request Custom Trigger, create a new custom trigger.
>> The condition set here is when "Account" is "Acc1". The condition can be modified according to the requirement.
Now, when a request is created under Acc1, a message with the request details will be posted in the associated MS Teams channel.
NOTE:
>> You can include formatting options in the message content. Supported formatting options by Microsoft include:
- Bold Text : **bold text**
- Italic Text : _italic text_
- Strikethrough Text : ~~strikethrough text~~
- Bold and Italic Text : **_bold and italic text_**
For example:
Webhook in SDP MSP:
Post in MS teams:
>> Keep the connector's endpoint URL confidential, as anyone with that URL will be able to post messages in that channel.
New to ADSelfService Plus?
Related Articles
Notification script using Custom function in custom trigger
This is applicable from 10600 builds. From 10600 , Business rules dont have Email notification feature. The same use case be achieved through Custom triggers feature as mentioned below. Script to enable notification of request creation using custom ...Integrating Zoho Projects with SDP MSP change management
PURPOSE: When a change is created or edited as required, a project is created in Zoho Projects respectively. Here is an example of creating a project in Zoho Projects when a change is created under a specific site in SDP MSP. TESTED IN MSP BUILDS: ...WhatsApp Integration via Twilio (Notification only)
WhatsApp Integration via Twilio You can now integrate ServiceDesk Plus MSP with WhatsApp to trigger WhatsApp notifications to ServiceDesk Plus MSP technicians/users on the latest events that happen in the application. This can be done through Twilio ...How to migrate data from SDP to SDP MSP.
Below are the only details which can be exported from SDP and imported to SDP MSP application. 1) You can export request data from ServiceDesk Plus (SDP) using XLS format. Requests -> Goto Admin -> Reports -> New custom report -> Tabular reports -> ...Risk Matrix for Change using Custom Module
PURPOSE: Creating Risk matrix for changes that automatically calculates the risk of a change based on its priority and impact. Similar to the Priority matrix in the request module. TESTED IN BUILDS: 14504 STEPS: Step 1: Configure the Custom Module: ...