Integrating Jira Service Management (On-Premise) with Applications Manager using Webhook
Using Webhook, you can now integrate Jira Service Management (On-Premise) with Applications Manager and receive real-time alerts on incidents right into your Jira instance.
Follow the steps given below to integrate Jira service (On-premise) with Applications Manager using Webhook:
- In Applications Manager web client, go to Actions > Webhook / REST API action.
- Enter the display name of the action.
- In HTTP(s) URL textbox, enter the following webhook URL:http://<Hostname>:<Port>/rest/api/2/issue/
- Choose the Form Submission Method as POST.
- Choose the PayLoad Type as JSON.
- In the Custom Parameters textbox, enter the following parameters:
- Under Request Headers, specify the Header Name as Content-Type and Header Value as application/json. Click
icon to add Request Header and enter Header Name as Authorization and Header Value as Basic <Username>:<Password> in Base64 encoded format
Note : You need to enter Username:Password in this link to get the encrypted value - Enter the remaining fields such as User Agent, Authentication Method, etc., if required.
- Select the email ID in Notify after action execution for both success and failure conditions to receive notifications, if required.
- Finally, enter the Timeout value and click on Create Action.
{
"fields":{
"project":{
"key":"<ProjectKeyName>"
},
"summary":"$MONITORNAME - $SEVERITY",
"description":"Monitor Name - $MONITORNAME\nAttribute - $ATTRIBUTE\nMonitor Type - $MONITORTYPE\nHost Name - $HOSTNAME\nRoot Cause Message - $RCAMSG_PLAINTEXT",
"issuetype":{
"name":"<IssueTypeName>"
}
}
}
Replace <ProjectKeyName> with the project key in which the issues need to be created. You can get this name in the Jira Service Management Project view itself.
Replace <IssueTypeName> with the type of issue you need to create. e.g. Problem, Incident, etc. Below are the reference links for more information about the Issue Type name:
You can use more Replaceable tags in the summary or description fields
Sample Screenshots for incident created in Jira Service Management
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