Integrate Jira Service Management (Cloud) with Applications Manager using Webhook
Using Webhook, you can now integrate Jira Service Management (Cloud) with Applications Manager and receive real-time alerts on incidents right into your Jira instance.
Follow the steps given below to integrate Jira service (Cloud) with Applications Manager using Webhook:
- In Applications Manager web client, go to Actions > Webhook / REST API action.
- Enter the display name of the action.
-
In HTTP(s) URL textbox, enter the following URL:
https://<your-jira-cloud-instance>/rest/api/3/issue
- Choose the Form Submission Method as POST.
- Choose the PayLoad Type as JSON.
- In the Custom Parameters textbox, enter the following parameters:
- Under Request Headers, specify the Header Name as Accept and Header Value as application/json. Click
icon to add Request Header and enter Header Name as Content-Type and Header Value as application/json. Once again, click
Note : You need to enter API Key in this link to get the encrypted value -
Enter the remaining fields such as User Agent, Authentication Method, etc., if required.
-
Select the email ID in Notify after action execution for both success and failure conditions to receive notifications, if required.
-
Finally, enter the Timeout value and click on Create Action.
{
"fields":{
"summary":"$MONITORNAME - $SEVERITY",
"issuetype":{
"id":"<IssueTypeID>"
},
"project":{
"key":"<ProjectKeyName>"
},
"description":{
"type":"doc",
"version":1,
"content":[
{
"type":"paragraph",
"content":[
{
"text":"Monitor Name - $MONITORNAME\nAttribute - $ATTRIBUTE\nMonitor Type - $MONITORTYPE\nHost Name - $HOSTNAME\nRoot Cause Message - $RCAMSG_PLAINTEXT",
"type":"text"
}
]
}
]
}
}
}
Replace <ProjectKeyName> with the project key in which the issues need to be created. You can get this name in the Jira Service Management Project view itself.
Replace <IssueTypeID> with the type ID of issue you need to create. Below is the reference links for more information about the Issue Type ID:
You can use more Replaceable tags in the summary or text fields
Sample Screenshots for incident created in Jira Service Management