Increase/decrease Log Count
It is possible to increase/decrease the log files count, however increasing the files will have an impact on the performance of the application. Also it is not recommended to increase the count more than 30.
The serverout count can be decreased in the logs.
Kindly navigate to the file "logging.properties" under \ManageEngine\ServiceDeskPlus-MSP\conf, where you can change the file count value
com.adventnet.mfw.logging.AsyncExtendedJDKFileHandler.level = ALL
com.adventnet.mfw.logging.AsyncExtendedJDKFileHandler.formatter = com.adventnet.mfw.logging.DefaultFormatter
com.adventnet.mfw.logging.AsyncExtendedJDKFileHandler.limit = 10000000
com.adventnet.mfw.logging.AsyncExtendedJDKFileHandler.count = 10
com.adventnet.mfw.logging.AsyncExtendedJDKFileHandler.pattern = ../logs/serverout%g.txt
com.adventnet.mfw.logging.AsyncExtendedJDKFileHandler.append = true
Change the value to 10 in the highlighted line.
Shut down and start the application once.
New to ADSelfService Plus?
Related Articles
How to increase the log file count in Version 11.0?
1.Go to ManageEngine\SupportCenterPlus\conf. 2.Edit the logging.properties file and add the file count to be 30 or 40 (depending on how many files you want) in the location where the pattern = ../logs/serverout%g.txt. 3.Save the file and restart the ...Increase serverout log creation count to avoid log overwrite
The logs get over-written depending upon the app usage. If you want to increase the number of files created for serverout logs, you may edit the logging.xml file (ManageEngine\SupportCenter\server\default\conf) and make the change like explained ...To Change the application log directory
Environment: Windows Notes: This kb is not recommended. The support file (Community -> Troubleshoot -> Support File) will be generated with log files which are generated using the bat files. The new logs, generated in changed log directory won't be ...Decrease log size
The Size of log becomes larger if the below files are present in the logs folder: (Drive:\ManageEngine\ServiceDeskPlus-MSP) 1. Extended_logs. ( example :extended_access_log.2022-10-25txt) 2. Access_logs. If you find these folders under the logs : ...Transaction log full
Logs: Depends On Me: com.adventnet.persistence.DataAccessException: [TierComponent] The transaction log for database 'supportcenter' is full. To find out why space in the log cannot be reused, see the log_reuse_wait_desc column in sys.databases ...