Incase of high CPU / memory usage, please help us with the below information,

Incase of high CPU / memory usage, please help us with the below information,

1. Build number:

2. DB with version:

3. RAM size:

4. Current memory consumption:

5. Available disk space:

6. No of domains:

7. No of users/computers:

8. No of groups/OU:

9. No of automations configured:

10. No of Help Desk Technicians :

11. No of scheduled reports:

12. Please login as built-in admin from the server where the product is installed and check how much time it takes to generate the All Users report:

 13:- Send us the Heap Dump, incase of high RAM usage

 



      New to M365 Manager Plus?
      New to M365 Manager Plus?
        New to RecoveryManager Plus?
        New to RecoveryManager Plus?
          New to Exchange Reporter Plus?
          New to Exchange Reporter Plus?
            New to SharePoint Manager Plus?
            New to SharePoint Manager Plus?
                See all integrations
                New to ADManager Plus?
                See all integrations
                New to ADManager Plus?

                  New to ADSelfService Plus?

                  Start your free trial
                  Start your free trial

                    • Related Articles

                    • API usage limit in ADManager Plus

                      The number of user accounts that technicians can enable in a day using the EnableUser API depends on the total number of licensed help desk technicians. For every help desk technician license, an additional 50 API calls will be added to the daily API ...

                    • Pre-requisites for configuring High Availability

                      Pre-requisites for configuring High Availability in ADManager Plus: 1. Ensure that both the instances of ADManager Plus: a. Are running as a service. b. Have the same build architecture (32-bit or 64-bit). c. Are updated to the latest build. d. Have ...

                    • Why does Java.exe use a high amount of RAM on servers?

                      Possible causes: The high RAM utilization by the Java.exe used in ADManager Plus could be due to various factors. Multiple parallel scheduled reports, automations, exports, or synchronizations may be occurring simultaneously. More number of ...

                    • Enforce Random Password usage

                      Hi , Greetings from ManageEngine team! Thanks for reaching out to us. From your query, I understand that you would like to enforce the technicians to only use the Random Passwords. Please be advised that we will need to adjust two different settings ...

                    • Error in creating a help desk technician; License count exceeded.

                      Error message: Error in creating a help desk technician; License count exceeded. Possible cause: If the license has been purchased for 1 domain and 5 help desk technicians, only 5 technicians can be added, and this count excludes the ADManager Plus ...

                      Related Products