Incase of high CPU / memory usage, please help us with the below information,
1. Build number:
2. DB with version:
3. RAM size:
4. Current memory consumption:
5. Available disk space:
6. No of domains:
7. No of users/computers:
8. No of groups/OU:
9. No of automations configured:
10. No of Help Desk Technicians :
11. No of scheduled reports:
12. Please login as built-in admin from the server where the product is installed and check how much time it takes to generate the All Users report:
13:- Send us the Heap Dump, incase of high RAM usage
New to ADSelfService Plus?
Related Articles
API usage limit in ADManager Plus
The number of user accounts that technicians can enable in a day using the EnableUser API depends on the total number of licensed help desk technicians. For every help desk technician license, an additional 50 API calls will be added to the daily API ...Error in creating a help desk technician; License count exceeded.
Error message: Error in creating a help desk technician; License count exceeded. Possible cause: If the license has been purchased for 1 domain and 5 help desk technicians, only 5 technicians can be added, and this count excludes the ADManager Plus ...Error message: Help Desk Technician account is blocked
Error Message : Help Desk Technician account is blocked. Possible Reason : The help desk technician might have entered wrong password multiple times while logging into ADManager Plus. Resolution:The Help Desk Technician needs to wait for N number of ...Why does Java.exe use a high amount of RAM on servers?
Possible causes: The high RAM utilization by the Java.exe used in ADManager Plus could be due to various factors. Multiple parallel scheduled reports, automations, exports, or synchronizations may be occurring simultaneously. More number of ...How to granularly delegate attributes to a help desk technician
Steps to granularly delegate attributes to a help desk technician in ADManager Plus: 1. Log in to ADManager Plus and navigate to the Delegation tab. 2. Navigate to Help Desk Delegation > Help Desk Roles. 3. Click the Edit icon in the Actions column ...