Incase of high CPU / memory usage, please help us with the below information,

Incase of high CPU / memory usage, please help us with the below information,

1. Build number:

2. DB with version:

3. RAM size:

4. Current memory consumption:

5. Available disk space:

6. No of domains:

7. No of users/computers:

8. No of groups/OU:

9. No of automations configured:

10. No of Help Desk Technicians :

11. No of scheduled reports:

12. Please login as built-in admin from the server where the product is installed and check how much time it takes to generate the All Users report:

 13:- Send us the Heap Dump, incase of high RAM usage

 


                  New to ADSelfService Plus?

                    • Related Articles

                    • API usage limit in ADManager Plus

                      The number of user accounts that technicians can enable in a day using the EnableUser API depends on the total number of licensed help desk technicians. For every help desk technician license, an additional 50 API calls will be added to the daily API ...
                    • Pre-requisites for configuring High Availability

                      Pre-requisites for configuring High Availability in ADManager Plus: 1. Ensure that both the instances of ADManager Plus: a. Are running as a service. b. Have the same build architecture (32-bit or 64-bit). c. Are updated to the latest build. d. Have ...
                    • Why am I getting the error message "Error in adding help desk technician(s)"?

                      Issue description While adding help desk technicians in ADManager Plus, you may get the message “Error in adding help desk technician(s).” This issue blocks the creation or update of technician accounts, impacting role delegation. Possible causes ...
                    • How to generate and export LAPS information in reports using ADManager Plus

                      Objective This article explains how to retrieve and export Local Administrator Password Solution (LAPS) information using ADManager Plus. LAPS helps you securely manage the local administrator passwords of domain-joined computers. By configuring ...
                    • Enforce Random Password usage

                      Hi , Greetings from ManageEngine team! Thanks for reaching out to us. From your query, I understand that you would like to enforce the technicians to only use the Random Passwords. Please be advised that we will need to adjust two different settings ...