Implementing a Comprehensive Change Catalog in ServiceDesk Plus
Dear Community,
We are excited to introduce a document designed to streamline the management of frequently occurring changes within ServiceDesk Plus. This document( Attached) provides a detailed guide on creating a Change Catalog, a interim approach that overcomes current limitations by enabling prefilled stage data for various change types, including standard, emergency, and service changes.
Key Highlights:
Challenge Addressed:
- Currently, ServiceDesk Plus does not support the auto-population of fields across different stages (e.g., Rollout Plan, Backout Plan) in change templates. This can be cumbersome when dealing with numerous regular changes.
Solution Overview:
- Standard Catalog: Ideal for changes like "Monthly Security Patch Deployment for Servers." This catalog allows auto-filling of details like Impact, Rollout, Backout Plan, Checklist, and Implementation tasks, ensuring consistency and efficiency.
- Emergency Catalog: Designed for urgent scenarios such as "Restoration of Critical Server Failure," enabling rapid response with predefined workflows and tasks.
- Service Change Catalog: Suitable for service-related changes like "CRM System Upgrade," facilitating the seamless handling of repetitive actions within services.
Please download the PDF attached for the details,
Regards,
Nandakumar Balaji,
Product Manager - Enterprise Service Management
New to ADSelfService Plus?
Related Articles
Syncing ServiceDesk Plus Change Calendar with Outlook Calendar
We’re excited to announce that we've developed a solution to help you sync the ServiceDesk Plus (SDP) Change Calendar with your Outlook Calendar! This feature has been highly requested by many of our customers. While we are working on a native ...Change Risk Assessment Questionnaire using Custom module - Implementation steps
We’re excited to share a step-by-step guide( Attached) on implementing a Change Risk Assessment Questionnaire in ServiceDesk Plus using the Custom Module feature. This solution leverages Custom Modules, Change Additional Fields, and Field & Form ...Implementing secure gateway server for ServiceDesk Plus
As per the RBI guidelines, FOS and Secure Gateway Server features are mandatory for all hosted software used in the banking domain. We can achieve a service gateway server in the service desk plus by following the below steps: Steps to Integrate with ...Widget-Based Solution for Importing Change Requests into ServiceDesk Plus
Overview: We currently do not have a built-in feature to import XLS files directly into the Change module. However, we understand that many customers need to import change requests from other tools into ServiceDesk Plus. To address this need, we have ...How to redirect ServiceDesk Plus URL from HTTP to HTTPS
Follow the steps given below to set up the redirection from HTTP to HTTPS, For version 9.4 and above Step 1: Go to the below location and open the file 'server.xml' with a word pad and add the below entry in the file as shown in the image. ...