Implementing a Comprehensive Change Catalog in ServiceDesk Plus
Dear Community,
We are excited to introduce a document designed to streamline the management of frequently occurring changes within ServiceDesk Plus. This document( Attached) provides a detailed guide on creating a Change Catalog, a interim approach that overcomes current limitations by enabling prefilled stage data for various change types, including standard, emergency, and service changes.
Key Highlights:
Challenge Addressed:
- Currently, ServiceDesk Plus does not support the auto-population of fields across different stages (e.g., Rollout Plan, Backout Plan) in change templates. This can be cumbersome when dealing with numerous regular changes.
Solution Overview:
- Standard Catalog: Ideal for changes like "Monthly Security Patch Deployment for Servers." This catalog allows auto-filling of details like Impact, Rollout, Backout Plan, Checklist, and Implementation tasks, ensuring consistency and efficiency.
- Emergency Catalog: Designed for urgent scenarios such as "Restoration of Critical Server Failure," enabling rapid response with predefined workflows and tasks.
- Service Change Catalog: Suitable for service-related changes like "CRM System Upgrade," facilitating the seamless handling of repetitive actions within services.
Please download the PDF attached for the details,
Regards,
Nandakumar Balaji,
Product Manager - Enterprise Service Management
New to ADSelfService Plus?
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