What to do if the IIS Site status shows "Failed"?
Troubleshooting:
Open the server out log file and search for the exception following the line "New Import File Arrived".
a. Exception: "File not found"
Probable cause(s) and troubleshooting step(s):
- Log file was not created for the particular day.
- Verify that the file eg: [C:/inetpub/logs/logfiles/SITE_NAME/u_exyymmdd.log] as printed in logs is present under the said directory.
- If the file name in IIS logs differs from the file name printed in serverout (excluding date).
- Please reach the SPOC for further analysis.
- Wrong date printed in serverout.
- If an older date is present in serverout, then click "Edit" option on that particular site which shows status as "Failed" and click "Update".
- Credential does not have access.
- Verify that the credential has read access.
b. Exception: "Status Code 0x1: Failed"
Probable cause(s) & troubleshooting step(s):
- Invalid credential/credential may not have access to the specific PC.
- Try to import the log file in the import tab using the same credential to ensure access.
C. Exception: "Unknown Host"
Probable cause(s) & troubleshooting step(s):
- IP not resolved/SMB issue.
- Check if SMB is enabled and port 445 is open.
- Query 'hosts' table and check if IP and dnsfullname is the same as IP when that hostname is pinged from ELA server.
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