I have configured the Custom Domain but when I use it to access my helpdesk, I get a certificate warning. What should I do?
The HTTPS mode will not be available for custom domains by default due to certificate issues. If you would like to access your custom domain in HTTPS mode, we will be able to apply a SSL certificate for your domain free of cost. . Once the certificate is installed you can access your domain through the HTTPS mode without any certificate error.
ServiceDesk Plus Cloud - Outlook Add-in for Exchange 2013 users
ServiceDesk Plus Cloud Add-On is available for Outlook (Cloud version) and Exchange 2016 and 2019 (On-premises version). It is a free add-in, supported in Office 365 web-access and in the installed client as well. You can get the add-in from ...
Mail Sending issues: Invalid Address: Failed Email address
In regards to the below issue, when the application tries to contact your mail server in order to send email, we get the error "Invalid Addresses. Failed Addresses" from your mail server, this needs to analyzed in your mail server log. Please refer ...
Mail fetching issue
If you are facing any issues with fetching emails into the application, follow the steps listed below after logging into our service: Goto Setup-->Mail Settings-->Mail Server Settings Click on Stop Fetching. Now click on the Save button at the ...
Users get the ‘Account is disabled’ message when they try to login to the application. How can I resolve this?
Please follow the below steps, Login as the administrator. Then open a new tab and visit the following url: https://mail.zoho.com/cpanel/index.do Click on User Details to view the users list. Under the status field next to the user name, check ...
Unable to import users: using the provisioning tool
The following are the possible causes you are not able to import users into the application Error: Invalid username or Password: In the username field you need to provide the distinguished name of the administrator. e.g., ...