ZOHO assist integration FAQ's
1) ZOHO Assist not working or unable to send emails or exception throws while initiating the session
- Users who purchased ZOHO Assist needs to sign up to the https://assist.zoho.com/ with the registered user Email to make the integration work.
- registered user Email can be found under AdventNetlicense.xml file (File present under ServiceDeskplusmsp/lib directory).
- Signing up will create ZOHO Org., account which is used for the integration.
- Once logged in, from the Backend the ZOHO Assist team will enable the license for the purchased count.
Note : By Default when the SDP MSP license is sent along with the ZOHO Assist remote addon , the zoho assist license will be enabled. If its still not enabled and the integration not works, we need to contact zoho assist support to enable from backend.
For any issues in this , please contact support@zohoassist.com for assistance.
2) ZOHO assist uses concurrent licensing model.
-- It is concurrent session model. If users have purchased 3 support users which means - 3 concurrent sessions (total) can only be initiated (in parallel).
(The URL will vary based on DC choosen in the integration page or during the ZOHO assign Signup)
4) The technician who is initiating the ZOHO Assist session link from SDP MSP should be mapped in the ZOHO Assist account as technicians.
New to ADSelfService Plus?
Related Articles
Issue related with Zoho Assist
Hi Team, Customer may report an issue related with Zoho assist where when they initiate the remote session within the request by choosing Remote Control -> Across Network. It will through an error as shown below. We would have to change the URL from ...Advanced Analytics - FAQ & Troubleshooting tips
Troubleshooting tips This document is listing of customer facing issues, Advanced analytics is common name for both Zoho reports and Analytics plus. First setup we have to get with customer that recreate issue and generate support log ...ZOHO Reports - Authentication issue Handling - GRID movement
Recently we are facing issues if user saves the Zoho reports configuration page after entering email ID and AT key it throws authentication failure even though the email and AT key is correct. It happens as the registered login is in different grid ...Zoho Project to SDP Integration
Requirement: Considering the earlier integration discussed in the article: https://pitstop.manageengine.com/portal/en/kb/articles/sdp-to-zoho-project-integration Subsequently, upon adding a task to Zoho Projects, it's essential to mirror this action ...SDP To Zoho Project Integration
Requirement: When a change is moved to "Implementation" Stage, a project in Zoho Project has to be created. Generating an Auth token To use the 'Project API' we will need Project's authentication token from Zoho Accounts. Follow the instructions in ...