ZOHO assist integration FAQ's
1) ZOHO Assist not working or unable to send emails or exception throws while initiating the session
- Users who purchased ZOHO Assist needs to sign up to the https://assist.zoho.com/ with the registered user Email to make the integration work.
- registered user Email can be found under AdventNetlicense.xml file (File present under ServiceDeskplusmsp/lib directory).
- Signing up will create ZOHO Org., account which is used for the integration.
- Once logged in, from the Backend the ZOHO Assist team will enable the license for the purchased count.
Note : By Default when the SDP MSP license is sent along with the ZOHO Assist remote addon , the zoho assist license will be enabled. If its still not enabled and the integration not works, we need to contact zoho assist support to enable from backend.
For any issues in this , please contact support@zohoassist.com for assistance.
2) ZOHO assist uses concurrent licensing model.
-- It is concurrent session model. If users have purchased 3 support users which means - 3 concurrent sessions (total) can only be initiated (in parallel).
(The URL will vary based on DC choosen in the integration page or during the ZOHO assign Signup)
4) The technician who is initiating the ZOHO Assist session link from SDP MSP should be mapped in the ZOHO Assist account as technicians.
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