How to update a request based on certain field values.
This post describes the use of a python script to update requests based on values in other fields ,in the same request.This action can be performed using Custom Triggers.
UseCase: There are three Levels setup in the application and there are 2 Technicians who belong to each of these levels.Now, based on the Technician selected in the Request, the Level has to be updated.
1. Download and copy the script file into the \Manageengine\ServiceDesk\integration\customscripts directory.
2. Update the application url , the technician api key in the configuration.json.
3. Configure the script under the Admin -> Request Custom Triggers,like shown below.
A short guide on setting up python is available here