In this article:  

• Issue description

• Prerequisites

• Possible causes

• Resolution

• How to reach support

• Related topics and articles

Issue description  

The main dashboard in ADAudit Plus is either empty or the “Last Update” timestamp is not reflecting the latest data, and all the report widgets show No Data Available.

Prerequisites  

• You must have administrator access to the ADAudit Plus web console.

• You need administrator access to your domain controllers to check and configure audit policies.

Possible causes  

• The domain controllers are disabled in the ADAudit Plus configuration, which prevents event collection.

• The necessary Windows audit policies are not enabled on the domain controllers, so no audit data is being generated.

• The schedule for Home Graphs update is disabled.

Resolution  

Follow these steps to diagnose and resolve the issue.

Step 1: Check if domain controllers are enabled  

1. In ADAudit Plus, navigate to the Domain Settings page.

2. Check the status of your domain controllers. If they are disabled, they will have a red symbol in the Actions column.

3. If your domain controllers are disabled, select them and click the green checkmark icon to enable them for event collection.

Step 2: Verify and enable the required audit policies  

1. To check your current configuration, log in to a domain controller, open Command Prompt as an administrator, and run the command auditpol /get /category:*.

2. Review the output to see if the required policies (e.g., under Account Management or Logon/Logoff) are set to No Auditing.

3. If the policies are not configured, open the Group Policy Management Console.

4. Edit the Default Domain Controllers Policy.

5. Navigate to Computer Configuration > Policies > Windows Settings > Security Settings > Advanced Audit Policy Configuration.

6. Enable the required audit policies for Success and Failure as needed for the reports you want to view.

7. After configuring the policies, run gpupdate /force in an elevated Command Prompt to apply the changes immediately.

Step 3: Verify event data collection  

• Navigate to <Installation directory>\ADAudit Plus\eventdata on your server and check for files in the Raw and Processed folders. The presence of new files indicates that data is now being collected.

 Step 4: Verify home graph schedule is enabled 

1. Log in to the ADAudit Plus web console

2. Navigate to Admin > Administration > Schedule Reports

3. Verify that the “Home Graphs Daily Schedule” is enabled.

This schedule needs to be active for dashboard data to refresh automatically.

How to reach support  

If your dashboard is still empty after enabling your domain controllers and configuring the audit policies, please contact our support team for further assistance.

Related topics and articles  

• Troubleshooting missing user account changes in reports