How to troubleshoot when having error 'No data available' for Connection Stats in Server Monitor?
Problem: "No data available" message shown for Connection Stats.
Supported Server Monitor : Linux & AIX (SSH/ TELNET), Windows (WMI).
Solution:
WMI Mode of Monitoring:
Script execution from Self-Help tool :
Navigate to Admin > Tools > Self-Help Tools.
Choose the required host and monitor type.
Select "TcpConnectionStats".
Click on the Execute button to run the script.
View the generated report and check whether the data is available.
Script execution from Command Prompt :
To verify the data from the target server, execute the TcpConnectionStats.vbs present in <APPMANAGER_HOME_DIR/working/conf/applications/scripts/> directory from command prompt as follows,
cscript TcpConnectionStats.vbs <hostname> <username> <password>
where hostname, username, password is the target server's hostname or IP address , username specified for monitoring and password of that user respectively
TELNET or SSH Mode of Monitoring:
Check whether the below command runs and displays the corresponding output in the system
- If the output is "Command not installed ", install the command .
- If the output is "Permission denied" , grant sufficient privileges to the user used in APM for logging into remote system.
- If the output is "No such file or directory" , check the command is present in the file path and environment variable includes that file path . If not present install the same
New to ADSelfService Plus?
Related Articles
How to troubleshoot when having error 'No data available' for Disk IO statistics in the Novell server?
Novell: Possible Scenario - I get a "No data available" message for Disk io statistics while trying to monitor servers. Solution: The connection must be established only through TELNET or SSH mode. Check whether the below command runs and displays ...No data available for Microsoft MQ performance counters
For WMI Mode, If you are using AppManager version 15470 and above, you can navigate to Admin > Self Help Tools and choose the monitor type to troubleshoot the problem. Click here for more details. If you are using AppManager version below 15470, ...Mail Server Monitor - Troubleshooting
Common Mail Server Monitor Errors and Troubleshooting Guide 1. Unknown Host Error Description: This error occurs when the mail client cannot resolve the hostname of the mail server to an IP address. The issue typically arises from DNS resolution ...DNS Monitor - Troubleshooting
Common DNS Monitor Errors and Troubleshooting Guide 1. Host Not Found Description: The DNS server was unable to locate the requested lookup address. Possible Causes: This may happen if the hostname is incorrect, the domain does not exist, or there is ...Troubleshooting URL Monitor
When configuring a URL monitor in Applications Manager, you might encounter several errors related to accessibility, configuration, or server-side issues. Below are common errors along with step-by-step troubleshooting instructions to help you ...