How to take Backup of the database

How to take Backup of the database

Follow the steps given below to take a backup of the ManageEngine SupportCenter Plus data,

  1. Open a command prompt in administrator mode and navigate into SupportCenter\bin directory

  2. Execute backUpData.bat --trimmed

  3. This will take couple of minutes to complete the process.

  4. Once it is done, copy the inlineimages , fileAttachments , images present under SupportCenter folder

  5. A backup of the data and the file attachments that have been added to the application is created in <SupportCenter>\trimmedbackup directory.


PS : We highly recommend to take the trimmed backup alone as the full backup will take more time and it might get failed.

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