How to stop Mail fetching before starting the application services ?
Use case: When you restore the data in your test environment or trying to migrate to a new server, once the restore is done, the application if started will have emails being fetched in the new server/Test server which you would not wish to. Hence this will help you to stop mail fetching and mail sending in the application before starting the application. So that you can start the product and do your testing or check the data without any confusion.
1. Connect to the database:
PGSQL:
Navigate to the bin folder [ServiceDesk Plus – MSP Home] \ bin in the command prompt and execute the startDB.bat 65432
Now navigate go to [ServiceDesk Plus – MSP Home] \ pgsql \ bin and execute psql.exe -U postgres -p 65432 -d servicedesk
Now you should be connected to the database.
MSSQL:
For MSSQL, connect to the SQL studio.
2. Execute the below queries one after the other:
update outgoingmailserver set HOSTNAME ='ALPHA';
update outgoingmailserver set ALTERNATEHOSTNAME='BETA';
update incomingmailserver set HOSTNAME ='XYZ';
update TASK_INPUT set OPERATIONAL_STATUS='4';
delete from incomingewsserver;
delete from outgoingewsserver;
3. Now start the application services and check.
In case of EWS , execute the below :
New to ADSelfService Plus?
Related Articles
How to stop Mail fetching before starting the application services in UAT ?
1. When the application services are stopped, navigate to the bin folder [ServiceDesk Plus – MSP Home] \ bin in the command prompt and execute the startDB.bat 65432 2. Now navigate go to [ServiceDesk Plus – MSP Home] \ pgsql \ bin and execute ...Start/Stop Mail fetching is not working for the foreign languages
Issue is happening for builds 10504 and above. Navigate to ManageEngine/ServiceDeskPlus-MSP/webapps/ROOT/WEB-INF/security and take a backup of the file security-generalaccess.xml and place it on the desktop (Please do not place the backup file on the ...Outgoing EWS issue: The value indicated for the parameter "incomingEwsUrl" is not valid"
The issue happens with the outgoing mail server settings All the fields in the outgoing setting are configured properly and then when you try to save the settings an error pops up as below. The error is the value indicated for the parameter incoming ...EWS Mail fetching issue - Proxy not enabled for ews. isIncoming: true
Issue: EWS Mail fetching issue using different tenants Error trace 1: [23:30:20:701]|[01-23-2023]|[com.adventnet.servicedesk.common.MailUtilities]|[INFO]|[73]: Proxy not enabled for ews. isIncoming: true| ...Account based outgoing mail sever settings post build 14001
ACCOUNT-BASED OUTGOING MAIL SERVER FEATURE: Introduction: Account-based outgoing mail server feature was introduced in build 14001. This feature ensures that users receive notifications and responses from the specific email address associated with ...