How to set the requester field as logged in user
Go to Admin >> Field and Form Rules >> Create a rule with the below script
var user = {
name:$CS.getLoggedInUserLoginName(),
id:$CS.getLoggedInUserId()
};
$rf.setFieldValue('requester',user);
New to ADSelfService Plus?
Related Articles
To set the logged in user as a requester and to disable the requester field selection during request creation.
By configuring this rule in the template when any user raises a ticket with this template they will be set as the requester by default for the ticket.(Applicable for admin, Requesters and technicians) 1. Go to the template you want to restrict the ...How to populate requester details in request additional field
Requirement: Populate requester additional field information into request additional field. Usecase: Let us consider a scenario where certain employee details are imported from the Active Directory into User - Additional Fields. The business ...Script to Auto update Technician Field as Logged in User (Technician)
1. Navigate to Admin >> Incident template >> Field and Form Rule Tab * Update the script under Form Submit ->Execute Script: $CS.setText("TECHNICIAN",sdp_user.USERNAME); Script to Populate User Additional Field under Incident Template using FAFR
The script load the Requester Name under Incident Additional field ( As a pick list), by choosing the requester name under additional field the script populates the user additional field value. * Kindly create two additional fields under Admin -> ...How to populate user names in a request additional field
This sample script is to populate both technician and requester names in a request additional field Use Case: Populate all user name in a request additional field. Execution Steps: 1. Create a new 'Single Line' additional field and add them in the ...