In this article:  

• Issue description

• Prerequisites

• Possible causes

• Resolution

• Related topics and articles

• How to reach support

Issue description  

When configuring Hitachi NAS in ADAudit Plus, users may encounter the error: The network name cannot be found. This typically indicates a problem with name resolution between the ADAudit Plus server and the Hitachi NAS server.

Prerequisites  

• Access to the ADAudit Plus web interface.

• Administrative privileges on the ADAudit Plus server.

• Access to DNS settings or administrator rights to update DNS records if needed.

• The UNC path to the Hitachi NAS logging directory must be available.

Possible causes  

• The Hitachi server is not reachable due to DNS issues.

• The Hitachi server’s name is not registered in the DNS server.

• The audit file share (logging directory) is not accessible from the ADAudit Plus server.

Resolution  

Step 1: Verify share accessibility  

1. On the ADAudit Plus server, open File Explorer.

2. Navigate to Network and double-click the target Hitachi server.

3. Locate and open the audit file share path (Logging Directory) as configured in the Hitachi NAS web console.

4. Alternatively, access the audit share directly using its UNC path in the address bar of File Explorer.

• Example: \\Hitachi-NAS\LoggingDirectory

5. Confirm whether the share opens successfully.

Step 2: Ping and verify DNS resolution  

1. Log in to the ADAudit Plus web console.

2. Go to File Audit > Configured Servers > Hitachi NAS and select your domain.

3. Note the server name of the Hitachi NAS.

4. Open Command Prompt on the ADAudit Plus server.

5. Ping the server using its name:

• ping <Hitachi_Server_Name>

6. If the ping is successful, the DNS is resolving correctly.

7. If the ping fails:

• Append the appropriate DNS suffix under Advanced TCP/IP settings.

• Or, create a host record in the DNS server that maps the Hitachi server name to its IP address.

Related topics and articles  

• Hitachi error codes

How to reach support  

If the issue persists after performing these steps, collect the following information and send it to support@adauditplus.com:

• ADAudit Plus build number

• Hitachi NAS configuration details

• Screenshot of the error

• Results of ping and share access tests