Objective  

This article provides step-by-step instructions on how to reset the default/super admin password of EventLog Analyzer.

Prerequisites  

Administrator or root/sudo user access to the EventLog Analyzer installed server.

Steps to follow  

A Windows instance of EventLog Analyzer 

If the EventLog Analyzer is installed on a Windows instance, please follow the below steps:

• Log in to the EventLog Analyzer installed server.

• Open the Command Prompt with admin privileges.

• Navigate to the below path in the CMD of the EventLog Analyzer installed server:

<EventLog Analyzer home>\ManageEngine\EventLog Analyzer\troubleshooting

• Execute the resetPwd.bat file.

• Once execution completes, the admin password will be reset. Default credentials are as follows:

• Username: admin

• Password: admin
  

A Linux instance of EventLog Analyzer 

If the EventLog Analyzer is installed on a Linux instance, please follow the below steps:

• Log in to the EventLog Analyzer installed server.

• Open a terminal.

• Navigate to the below path:<EventLog Analyzer home>\ManageEngine\EventLog Analyzer\troubleshooting

• Execute the resetPwd.sh file with elevated privilege to reset the admin password to the default password. Default credentials are as follows:

• Username: admin

• Password: admin
  

Tips  

Sometimes, the admin account might have been blocked due to multiple incorrect password attempts. In that case, you can navigate to the <EventLog Analyzer Installed Directory>/bin/adsf folder and execute the unblockAccount.bat/unblockAccount.sh file to unblock the account before attempting to login.