ISSUE: To remove the ServiceDeskPlus details in the Add-On settings page and from the device snapshot page.

SOLUTION:
We need to delete entries in the three tables in the database.

1. Connect to the database using this command,
C:\\..\\OpManager\\mysql\\bin>mysql -u root -P 13306 OpManagerDB

2. Execute the following commands to delete the database entries,

a. select * from feed_login_params;
get the LOGIN_ID from the above command output in the 2nd row. It will look like this,

LOGIN_ID: 1087719270
PRODUCT_NAME: ServiceDeskPlus

b. delete from feed_login_params where LOGIN_ID=<the id from the above query>;

c. select * from feed_url;

get the FEED_ID from the above command output in the 2nd row. It will look like this,

FEED_ID: 411118580

d. delete from feed_url where FEED_ID=<the id from the above query>;

e. select * from servicedesk_config;

f. delete from servicedesk_config where TO_EMAIL like "%<email id without the domain name>%";

After this restart OpManager.