How to redirect ServiceDesk Plus URL from HTTP to HTTPS

Follow the steps given below to set up the redirection from HTTP to HTTPS,

For version 9.4 and above

Step 1: Go to the below location and open the file 'server.xml' with a word pad and add the below entry in the file as shown in the image.

Environments running version 9.4 and above can find the server.xml file in directory

[SDP-Home]\conf

<Connector port="80" redirectPort="443"/>

Step 2: Go to [SDP-Home]\webapps\ROOT\WEB-INF\ directory and edit the web.xml file and search for the content below and add the lines in bold / highlighted.

<security-constraint>

<web-resource-collection>

<web-resource-name>Secured Core Context>/web-resource-name>

<url-pattern>/jsp/*</url-pattern>

<url-pattern>/tasks/*</url-pattern>

<url-pattern>/debug/*</url-pattern>

<url-pattern>*.do</url-pattern>

<url-pattern>*.cc</url-pattern>

<url-pattern>/servlet/*</url-pattern>

</web-resource-collection>

<auth-constraint>

<role-name>*</role-name>

</auth-constraint>

<user-data-constraint>
<transport-guarantee>CONFIDENTIAL</transport-guarantee>
</user-data-constraint>

</security-constraint>

Note: Set the XML file encoding to UTF-8 when saving the file. For eg.,This encoding can be done on Notepad by clicking Save as option and selecting UTF-8 option under Encoding.

Step 3: Restart the service ManageEngine ServiceDesk Plus.

For version 9.3 and below

Environments running version 9.2 and 9.3 (Tomcat version 7) can find the server.xml file in directory

[SDP-Home]\server\default\deploy\jbossweb-tomcat70.sar

Environments running version 9.1 and below (Tomcat version 5) can find server.xml file in directory

[SDP-Home]\server\default\deploy\jbossweb-tomcat50.sar

and then locate the entries in the file as below.

<!--Connector port="8080" address="${jboss.bind.address}"

maxThreads="150" minSpareThreads="25" maxSpareThreads="75"

enableLookups="false" redirectPort="443" acceptCount="100"

connectionTimeout="20000" disableUploadTimeout="true"

compression="off"

compressionMinSize="2048"

setBodyEncodingForURI="true"

noCompressionUserAgents="gozilla, traviata"

compressableMimeType="text/html,text/xml,text/plain"/>

Remove '!--' which is before Connector port="8080"

Change the value 8080 to 80 and 8443 to 443 and save the file.

So after the changes, the entry should be as shown below.