How to redirect ServiceDesk Plus URL from HTTP to HTTPS
Follow the steps given below to set up the redirection from HTTP to HTTPS,
For version 9.4 and above
-
Step 1: Go to the below location and open the file 'server.xml' with a word pad and add the below entry in the file as shown in the image.
Environments running version 9.4 and above can find the server.xml file in directory
[SDP-Home]\conf
<Connector port="80" redirectPort="443"/>
Step 2: Go to [SDP-Home]\webapps\ROOT\WEB-INF\ directory
and edit the
web.xml
file and search for the content below and add the lines in bold / highlighted.
<security-constraint>
<web-resource-collection>
<web-resource-name>Secured Core Context>/web-resource-name>
<url-pattern>/jsp/*</url-pattern>
<url-pattern>/tasks/*</url-pattern>
<url-pattern>/debug/*</url-pattern>
<url-pattern>*.do</url-pattern>
<url-pattern>*.cc</url-pattern>
<url-pattern>/servlet/*</url-pattern>
</web-resource-collection>
<auth-constraint>
<role-name>*</role-name>
</auth-constraint>
<user-data-constraint>
<transport-guarantee>CONFIDENTIAL</transport-guarantee>
</user-data-constraint>
<transport-guarantee>CONFIDENTIAL</transport-guarantee>
</user-data-constraint>
</security-constraint>
Note: Set the XML file encoding to UTF-8 when saving the file. For eg.,This encoding can be done on Notepad by clicking Save as option and selecting UTF-8 option under Encoding.
Step 3: Restart the service ManageEngine ServiceDesk Plus.
For version 9.3 and below
Environments running version 9.2 and 9.3 (Tomcat version 7) can find the server.xml file in directory
[SDP-Home]\server\default\deploy\jbossweb-tomcat70.sar
Environments running version 9.1 and below (Tomcat version 5) can find server.xml file in directory
[SDP-Home]\server\default\deploy\jbossweb-tomcat50.sar
and then locate the entries in the file as below.
<!-- A HTTP/1.1 Connector on port 8080 -->
<!-- The compression parameters are taken from the default Tomcat server.xml-->
<!--Connector port="8080" address="${jboss.bind.address}"
maxThreads="150" minSpareThreads="25" maxSpareThreads="75"
enableLookups="false" redirectPort="443" acceptCount="100"
connectionTimeout="20000" disableUploadTimeout="true"
compression="off"
compressionMinSize="2048"
setBodyEncodingForURI="true"
noCompressionUserAgents="gozilla, traviata"
compressableMimeType="text/html,text/xml,text/plain"/>
Remove '!--' which is before Connector port="8080"
Change the value
8080 to 80 and 8443 to 443 and save the file.
So after the changes, the entry should be as shown below.
<!-- A HTTP/1.1 Connector on port 8080 -->
<!-- The compression parameters are taken from the default Tomcat server.xml-->
<Connector port="80" address="${jboss.bind.address}"
maxThreads="150" minSpareThreads="25" maxSpareThreads="75"
enableLookups="false" redirectPort="443" acceptCount="100"
connectionTimeout="20000" disableUploadTimeout="true"
compression="off"
compressionMinSize="2048"
setBodyEncodingForURI="true"
noCompressionUserAgents="gozilla, traviata"
compressableMimeType="text/html,text/xml,text/plain"/>
- Step 2: Got to [SDPHome]\applications\extracted\AdventNetServiceDesk.eear\AdventNetServiceDeskWC.ear\AdventNetServiceDesk.war\WEB-INF and edit the web.xml file and search for the content below and add the lines in bold / highlighted.
<security-constraint>
<web-resource-collection>
<web-resource-name>Secured Core Context>/web-resource-name>
<url-pattern>/jsp/*</url-pattern>
<url-pattern>/tasks/*</url-pattern>
<url-pattern>/debug/*</url-pattern>
<url-pattern>*.do</url-pattern>
<url-pattern>*.cc</url-pattern>
<url-pattern>/servlet/*</url-pattern>
</web-resource-collection>
<auth-constraint>
<role-name>*</role-name>
</auth-constraint>
<user-data-constraint>
<transport-guarantee>CONFIDENTIAL</transport-guarantee>
</user-data-constraint>
<transport-guarantee>CONFIDENTIAL</transport-guarantee>
</user-data-constraint>
</security-constraint>
-
Step 3: Restart the service ManageEngine ServiceDesk Plus.
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