How to rebrand, customize Labels in ServiceDesk Plus application?
1. How to rebrand the browser:
We have to change the name in the rebrandinfo.xml file which can be found under the below location.
..//ManageEngine/ServiceDesk/server/default/conf>
..//ManageEngine/ServiceDesk/server/default/conf>
Refer the below screenshots which explains how rebranding takes effect.
BEFORE CHANGE:
AFTER MAKING CHANGE:
We have to restart the service desk plus service after making changes.
2. To change the label names in SD+ ,you need to change the label name in ApplicationResource.properties under
C:\AdventNet\ME\ServiceDesk\applications\extracted\AdventNetServiceDesk.eear\AdventNetServiceDeskWC.ear\AdventNetServiceDesk.war\WEB-INF\classes\resources
For example,
You want to change the Login error message:
sdp.login.error=Username or Password is incorrect
change this to
sdp.login.error=Give the correct Username or Password
Another Example :
sdp.requests.common.requestid=Request ID
changed to
sdp.requests.common.requestid=Workorder ID
Restart ManageEngine ServiceDesk Plus service.
Note: This file is bound to changes everytime a servicepack or hotfix is released. Hence, when you apply the hotfix or servicepack, you must redo the changes. Dont ever think of taking a backup of the modified file and replacing it after applying the hotfix or servicepack, then, you may lose most of the labels.
For example,
You want to change the Login error message:
sdp.login.error=Username or Password is incorrect
change this to
sdp.login.error=Give the correct Username or Password
Another Example :
sdp.requests.common.requestid=Request ID
changed to
sdp.requests.common.requestid=Workorder ID
Restart ManageEngine ServiceDesk Plus service.
Note: This file is bound to changes everytime a servicepack or hotfix is released. Hence, when you apply the hotfix or servicepack, you must redo the changes. Dont ever think of taking a backup of the modified file and replacing it after applying the hotfix or servicepack, then, you may lose most of the labels.