How to rebrand, customize Labels in ServiceDesk Plus application?

How to rebrand, customize Labels in ServiceDesk Plus application?


1. How to rebrand the browser:

We have to change the name in the rebrandinfo.xml file which can be found under the below location.

..//ManageEngine/ServiceDesk/server/default/conf>




Refer the below screenshots which explains how rebranding takes effect.

BEFORE CHANGE:



AFTER MAKING CHANGE:






We have to restart the service desk plus service after making changes.


2. To change the label names in SD+ ,you need to change the label name in ApplicationResource.properties under

C:\AdventNet\ME\ServiceDesk\applications\extracted\AdventNetServiceDesk.eear\AdventNetServiceDeskWC.ear\AdventNetServiceDesk.war\WEB-INF\classes\resources 

For example,

You want to change the Login error message:

sdp.login.error=Username or Password is incorrect

change this to

sdp.login.error=Give the correct Username or Password

Another Example :

sdp.requests.common.requestid=Request ID

changed to

sdp.requests.common.requestid=Workorder ID


Restart ManageEngine ServiceDesk Plus service. 

Note: This file is bound to changes everytime a servicepack or hotfix is released. Hence, when you apply the hotfix or servicepack, you must redo the changes. Dont ever think of taking a backup of the modified file and replacing it after applying the hotfix or servicepack, then, you may lose most of the labels.