How to rebrand, customize Labels in ServiceDesk Plus application?

How to rebrand, customize Labels in ServiceDesk Plus application?

1. How to rebrand the browser:

We have to change the name in the rebrandinfo.xml file which can be found under the below location.


Refer the below screenshots which explains how rebranding takes effect.



We have to restart the service desk plus service after making changes.

2. To change the label names in SD+ ,you need to change the label name in under


For example,

You want to change the Login error message:

sdp.login.error=Username or Password is incorrect

change this to

sdp.login.error=Give the correct Username or Password

Another Example :

sdp.requests.common.requestid=Request ID

changed to

sdp.requests.common.requestid=Workorder ID

Restart ManageEngine ServiceDesk Plus service. 

Note: This file is bound to changes everytime a servicepack or hotfix is released. Hence, when you apply the hotfix or servicepack, you must redo the changes. Dont ever think of taking a backup of the modified file and replacing it after applying the hotfix or servicepack, then, you may lose most of the labels. 

        New to ADManager Plus?

          New to ADSelfService Plus?

            • Related Articles

            • How to change the database from MySQL/PostgreSQL to MSSQL

              The steps mentioned below are applicable only if you migrate the DB from PgSQL to MSSQL. This means that the application server is going to remain the same. The data alone is going to be transferred to MSSQL DB from the existing PgSQL DB.    For ...
            • Host ServiceDesk Plus on the Internet

              In order to make ServiceDesk Plus available for users on Internet, let us assume the following scenarios. Scenario 1: ServiceDesk Plus is installed in LAN and should be available in LAN and WAN: Assume ServiceDesk Plus is installed on a server in the ...
            • AppManager Integration - Create downtime schedule in AppManager from a change request in ServiceDesk Plus.

              This script will invoke the AppManger api to set downtime of monitor and monitor groups using the schedule time and an additional field value chosen in a change request in ServiceDesk Plus. Execution steps: 1. Download and copy the script and xml ...
            • How to redirect ServiceDesk Plus URL from HTTP to HTTPS

              Follow the steps given below to set up the redirection from HTTP to HTTPS, For version 9.4 and above Step 1: Go to the below location and open the file 'server.xml' with a word pad and add the below entry in the file as shown in the image. ...
            • How to migrate ServiceDesk Plus from one server to another

              Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...