How to populate request details on associated tasks.
This sample script is used to update request field values into tasks associated with request templates
The Request details are stored as a JSON Object in a file and its path is provided as input to the Script. This can be used in the application either under Request Custom Triggers , Request Custom Menu. The link here will provide more information on Request Custom Triggers.
Use Case: When a task is executed, the technician might have to know some details from the parent request. This script will allow you to specify the field names in the task template and it will be replaced with the respective values when the request is created.
Tasks should have requests / resources field names enclosed within '$' symbol to get replaced with the respective values.The following is a sample showing such a task. Refer tot he attached sample.
Execution steps:
1. Download and copy the script file into the \Manageengine\ServiceDesk\integration\custom_scripts directory.
2. Edit the file and update the Servername, port number and the API key (API key can be generated under Personalize >> API Key)
3. Configure the script under the Admin -> Custom Triggers . A sample custom trigger configuration is priovded below.
A short guide on setting up python is available here.
New to ADSelfService Plus?
Related Articles
Query to show Request and associated task details (PGSQL & MSSQL)
Tested in build PGSQL (14300) and MSSQL (14306) PGSQL & MSSQL: SELECT wo.WORKORDERID AS "Request ID", aau.FIRST_NAME AS "Requester", wo.TITLE AS "Subject", pd.PRIORITYNAME AS "Priority", cd.CATEGORYNAME AS "Category", scd.NAME AS "Subcategory", ...Scripts to automatically cancel request tasks when the request status is set to cancelled (when the task closure rule is enabled)
NOTE: In the attached script Owner and Group value is hardcoded, so the script works only when the group and owner name are configured in task closure rules(valid technician name and group name). If technician and group doesn't exist inside the task ...How to populate user names in a request additional field
This sample script is to populate both technician and requester names in a request additional field Use Case: Populate all user name in a request additional field. Execution Steps: 1. Create a new 'Single Line' additional field and add them in the ...How to automatically create a task in a Change Request.
This is a sample script to create a task in a Change Request based on the values given in certain fields. This is done by using an API call to create a task in ServiceDesk Plus. The task can also be created in a request, problem, project or a ...Script to auto-populate the "Estimated Efforts" of a task based on the "Category" and "Sub-Category" of an incident request
REQUIREMENT: When an incident request is created, a task should be automatically added to the request. In the created task, the "Estimated Efforts" field should be automatically calculated based on the Category and Sub-Category of the incident ...