How to move the application to another server when you have a MSSQL Database ?

How to move the application to another server when you have a MSSQL Database ?

1. Since you have MSSQL database, take a .BAK backup from the existing SQL server and restore the data on to the new SQL server in the SQL Studio. 

Follow the regular steps of restoring Microsoft database.

2. On your new server,   Install   the 64 bit application(64bit.exe). Install only the build that you are currently using. Before that ensure you are using 64-bit server too.   

3. Once installed, Start  the application, login to double check if you have installed the right build from Help->About at the right top. 

Then, stop the application. 

4. Navigate to  Database configuration wizard  and configure the SQL credentials there. Ensure you map the right database name here and save.     

5. Once you get the success message, Start the application. 

6. Login to the application and check your data. 

7. Now copy the below folders from the old instance to the new instance. 

Fileattachments, inlineimages, custom, images   under   \ManageEngine\ServicedeskPlus MSP. 
    
8. License can be applied under Help->License once you login to the application. License file   adventnetLicense.xml   can be obtained from the OLD installation folder under \ManageEngine\ServiceDeskPlus-MSP\lib. 

If you have any issues, kindly contact us through support@servicedeskplusmsp.com.
 



        New to M365 Manager Plus?
        New to M365 Manager Plus?
          New to RecoveryManager Plus?
          New to RecoveryManager Plus?
            New to Exchange Reporter Plus?
            New to Exchange Reporter Plus?
              New to SharePoint Manager Plus?
              New to SharePoint Manager Plus?
                  See all integrations
                  New to ADManager Plus?
                  See all integrations
                  New to ADManager Plus?

                    New to ADSelfService Plus?

                    Start your free trial
                    Start your free trial

                      • Related Articles

                      • Move database from one machine to another

                        Following is the procedure to migrate your ServiceDesk Plus – MSP database from one MSSQL to another. Step 1: Stop ManageEngine ServiceDesk Plus – MSP service. Step 2: Take a backup of the existing data and configuration under MSSQL database. From ...

                      • How to change the database from MySQL/PostgreSQL to MSSQL

                        The steps mentioned below are applicable only if you migrate the DB from PgSQL to MSSQL. This means that the application server is going to remain the same. The data alone is going to be transferred to MSSQL DB from the existing PgSQL DB.    For ...

                      • How to migrate ServiceDesk Plus from one server to another

                        Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...

                      • How do I convert the database from PGSQL to MSSQL?

                        1. Stop ManageEngine ServiceDeskPlus – MSP service. 2. Take a backup of the existing data and configuration under PGSQL database by following the below steps. Open CMD as an administrator and execute  command to start the data backup. ...

                      • How do I move ServiceDeskPlus – MSP from one server to another server?

                        Following are the steps to move data from the existing server to a new server.  Before you start, click stop fetching under Admin->Mail Server Settings->Incoming in your existing instance. So that the mails in the servicedesk mailbox will be fetched ...

                        Related Products