How to make a site(s) Inactive in SDP MSP
Note: As per the design, if you remove a site which is already associated with a request, the same will be moved to Inactive sites to maintain the service history of the site.
Steps to make a site Inactive in SDP MSP:
1) Select the site or sites that you wish to make it as inactive, click "Delete Site".
2) You will see a Pop-up to associate your requesters to an active site as below:
3) Once you choose an active site from the drop down "Move to Site" and click "Continue", you will see the below message:
4) After this message, when you click "Cancel" to the popped up window, you can now see the Site "Zoho-Site1" is moved to "Inactive Sites" as below:
New to ADSelfService Plus?
Related Articles
Best practise to configure Sites to follow same configurations using Site refer sites feature
Let me explain with some examples : In case , if the Accounts / Sites are geographically distributed and you want to configure dedicated technicians for them , we can make use of Site-Refer-Sites feature (similar to default settings but applicable ...Best practices for managing old accounts and sites.
When dealing with old accounts/sites in Service Desk Plus MSP (SDP MSP), it's essential to follow best practices to maintain a clean and organized database. Managing old accounts/sites efficiently can help improve performance, reduce clutter, and ...SCP, SDP and MSP Differences
Though ManageEngine has multiple HelpDesk applications, they are developed and targeted for Different markets. Here are few cases to understand the difference between them. HelpDesk Applications in ManageEngine (ME) are as follows : 1. SupportCenter ...Configuration of Sites_Best Practice
To configure multiple sites with customized / similar configurations, We have multiple options while creating a site. Refer Default settings: If you have common configurations for all your sites. Create those sites with Refer settings. This will ...How DC agents or RAE push data to SDP MSP ?
Here is the scenario and the design : 1. DC MSP directly sends to SDP MSP. a. DC MSP gets workstation scanned details from its DC agents and send the data to SDP MSP. This is normal integration model. To make it work , 2 rules is to be satisfied : ...