How to invoke mssqlLockStatistics.bat ?
The mssqlLockStatistics.bat file is located under [SDP-Home]\bin folder on the ServiceDesk Plus server. This bat file will catch hold of queries which are blocked in the Database. It will generate 2 files sp_who.html and block.txt. Both these files will be present under [SDP-Home]\server\default\log fol
This file can be invoked only if ServiceDesk Database is MSSQL. To know the ServiceDesk Database, go to Drive:\ManageEngine\ServiceDesk\server\default\conf and click on Databaseinfo.xml file.
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How to change the database from MySQL/PostgreSQL to MSSQL
The steps mentioned below are applicable only if you migrate the DB from PgSQL to MSSQL. This means that the application server is going to remain the same. The data alone is going to be transferred to MSSQL DB from the existing PgSQL DB. For ...
How to find the MSSQL Lock on the database directly?
Connect to the MSSQL database and open the query editor for service desk database(any database should work) 1. Execute the query sp_who2 2. Above command will show the list of database query process which is currently in execution that causes the ...
How to connect to the ServiceDesk database?
Open command prompt on the server and change the directory to MangeEngine\ServiceDesk\bin, invoke the batch file 'changeDBServer.bat' For MSSQL database Connect to the query analyzer of the SQL server and execute the queries. For PostgreSQL database ...
How to connect to the AssetExplorer database?
To find the database connected to your installation, open Command Prompt with elevated permission, navigate to [AE-Home]\bin directory and invoke the batch file 'changeDBServer.bat'. [AE-Home] is Drive:\ManageEngine\AssetExplorer\ directory. ...
How to change the database from MSSQL to PostgreSQL
The steps mentioned below are applicable only if you migrate the DB from MSSQL to PgSQL. This means that the application server is going to remain the same. The data alone is going to be transferred to PgSQL DB from the existing MSSL DB. For ...