HipChat Integration
This sample script is used to post instant alert s in a HipChat chatroom whenever a ticket is created in ServiceDesk Plus. HipChat is a hosted group chat platform built for teams that collaborate through persistent chat rooms, file and screen shares. An API call is used to post the request details into HipChat.
The Request details are stored as a JSON Object in a file and its path is provided as input to the Script. This can be used in the application either under Request Custom Triggers , Request Custom Menu or Change Custom Triggers.The link here will provide more information on Request Custom Triggers.
Use Case: When a user from executive management raises a request citing issue with the wifi network, the IT manager can coordinate in real time with the technicians in the group through a chat room.This helps in formulating a plan that ensures speedy recover from the crisis. The message will have the Priority of the Request , the Time of Creation and the Requester's Name along with a link to the request in ServiceDesk Plus.
Execution Steps:
1. Copy the script file into the \Manageengine\ServiceDesk\integration directory.2. Update the authorization token and the name of the respective chat room in the script. Also, you can customize the text posted in the chat room.
3. Configure the script under Admin -> Custom Triggers . Provide the path of the request json file as the input to the script.
Attached below is a screenshot showing a sample implementation below.
HipChat REST API:
The reference Document for the Message API is available in the links given below.
https://www.hipchat.com/docs/apiv2/method/send_room_notification
https://www.hipchat.com/docs/apiv2/method/send_message
https://www.hipchat.com/docs/apiv2/method/send_room_notification
https://www.hipchat.com/docs/apiv2/method/send_message
If the action fails with a HipChat specific error code, please take a look at the link here.This will help you in changing the input parameters , in the script, to overcome the issue.
New to ADSelfService Plus?
Related Articles
Slack Integration
This is a sample python script that is used to post request details from ServiceDesk Plus into Slack.Slack is a cloud-based team collaboration tool that allows team members to communicate without the use of emails or group SMS. Use Case: Lets assume ...Clickatell SMS Integration - Automate SMS notifications to users using Custom Triggers
This Sample script is used to send a sms notification from ServiceDesk Plus using the Clickatell SMS messaging Gateway.The sms is sent using the Clickatell SMS API and a Authorization Token is used to authenticate with the Gateway, against a Existing ...Document for Request Custom Menu and Custom Triggers
Attached a PDF file explaining with screenshots on how Request Custom Menu & Custom Triggers work.Opmanager Integration - Create downtime schedule in Opmanager from a change request in ServiceDesk Plus.
This script will invoke the OPManger API to set downtime of assets using the schedule time and the assets / business views chosen in a change request on ServiceDesk Plus. Execution steps: 1. Download and copy the script and xml file into the ...How to automatically create a project and associate it to a change using change custom triggers.
This script is applicable only for builds prior to 11138. This post describes the use of a sample python script you to create a Project automatically from a Change request and create a association between them.This script can be configured under ...