Overview

Key highlights of integrating ADManager Plus with Zendesk Suite

1. Workflow-controlled automation: Design a multi-level approval and  workflow-controlled automation in ADManager Plus that triggers specific actions or notifications based on predefined conditions.

2. Enhanced service: Simplify user access management and other AD-related tasks, reducing the need for manual effort. This not only minimizes the risk of errors but also accelerates the service delivery.

Actions supported

Upon integration of ADManager Plus with Zendesk Suite, the following actions can be executed:

How to integrate ADManager Plus and Zendesk Suite

1. Log in to ADManager Plus.

2. Navigate to the Automation tab. Click Application Integrations under Configuration.

3. Click Zendesk Suite. 

4. In the Authorization section, Basic Authentication is selected by default as the Authorization Type. Specify the Username as {email_address}/token. Generate an API token from Zendesk in the steps given later and specify it as the Password. Click Configure.

5. In the API Endpoint Configuration section, add the following:

• Endpoint URL: https://{domain}.zendesk.com/api/v2/users

In the Endpoint URL field, replace {domain} with the subdomain name of your Zendesk Suite instance. For example, if your instance is https://exampleintegration.zendesk.com/ replace {domain} with exampleintegration.

6. The API Endpoint Configuration is pre-configured. Additional headers and parameters can be configured based on your organization's needs. 

7. Once done, click Test & Save. A response window will display the response schema. 

8. Click Proceed.

9. Click Data Source - LDAP Attribute Mapping to map AD LDAP attributes with the respective attributes in Zendesk Suite.

10. Enter the Configuration Name and Description, then select the Automation Category from the drop-down menu.

11. In the Select Endpoint field, select a Primary Key that is unique to a user (e.g., employeeIdenifier).

Note: When multiple endpoints are configured, this attribute must hold the same value in all the endpoints. 

12. In the Attribute Mapping field, select the attribute from the LDAP Attribute Name drop-down menu and map it with the respective column in Zendesk Suite.

13. Click Save.

While configuring an automation in ADManager Plus, select Zendesk Suite as the Data Source and automate user management. Click here to learn more about automation configuration.

Sample response:

 To generate an API key in Zendesk Suite: 

1. Log in to your Zendesk Dashboard.

2. Click the Window icon in the top-right corner, then click Admin Center.

3. In the Admin Center, click Apps and integrations in the left pane.

4. Then, select Zendesk API.

5. Toggle the switch on to enable Token access. Click Add API token and you will receive the API token. Click Copy and then Save to copy and save the token.