How to integrate ADManager Plus with ServiceNow to streamline identity life cycle management

Overview

ServiceNow is a cloud-based platform that provides a unified solution for managing tasks, processes, and services within an organization. Integrating ServiceNow with ADManager Plus for user life cycle management can aid businesses to efficiently manage the entire journey of an user within an organization, from their initial onboarding to eventual offboarding.

The combination of ServiceNow and ADManager Plus unites the strengths of both platforms, enabling administrators to automate employee life cycle management, improve user experiences, and achieve significant operational benefits for the organization.

Actions Supported

Upon integration, administrators can configure automations to carry out desired tasks. These automations can be monitored and controlled by implementing multi-level business workflows, which ensure that they are reviewed and approved before execution. The following actions can be automated:

Installation

How to integrate ADManager Plus and ServiceNow

1. Log in to ADManager Plus.

2. Navigate to the Automation tab and click HCM Integrations.

3. Under HCM applications, click on the Custom HCM tile to integrate a new custom HCM solution.

4. In the Custom HCM Integration window that pops up, enter a suitable Name, Description and upload a Logo of ServiceNow and click Save.

5. Click on the ServiceNow tile added in the previous step to configure the API authorization methods, endpoints, and LDAP data mapping.

6. In the Authorization section, select Basic Authentication as the Authorization Type, specify a Username and Password, and click Configure.

7. In the API Endpoint Configuration section, add the following:

Endpoint URL: https://{SERVICENOW-INSTANCE}/api/now/table/{TABLE_NAME}

Note:

• In the above URL,

• SERVICENOW-INSTANCE: URL of the ServiceNow instance running. Example: dev99859.service-now.com.

• TABLE_NAME: Name of the table from which the records are to be queried. Example: sys_user.

• Click here to view how to retrieve data from ServiceNow tables.

• Click Advanced Options to add headers and parameters.

• Method: Choose Get.

• Headers: Click and configure the respective HTTP headers as configured in the endpoint.

• Parameters: Cick and configure the query parameters as configured in the endpoint.

• Message Type: Select None.

• Check the Repeat calling this Endpoint option to repeatedly call the API until you get the required response. From the drop-down menu, select the parameter and specify the increment value. You can also set a condition, which when satisfied calls the endpoint repeatedly.

Note: You can configure multiple endpoints for a HCM solution.

8. Click Test & Save. A response window will display all the requested elements.

9. Click Data Source - LDAP Attribute Mapping to match endpoints and to map AD LDAP attributes with the respective attributes in the HCM solution.

10. Enter the Configuration Name and Description and select the Automation Category from the drop-down menu.

11. In the Select Endpoint field, select those columns that are unique to users (employeeIdenifier, username, etc.) but hold the same value in all the endpoints.

12. In the Attribute Mapping field, select the attribute from the LDAP Attribute Name drop down menu and map it with the respective column in the HCM solution.

13. Click Save.

While configuring an automation in ADManager Plus, select ServiceNow as the Data Source and automate user management . Click here to learn more about automation configuration.

Sample response: