How to install SSL certificate of .PFX format for 9.4 builds
Installing .PFX Certificate
.PFX is an extension for security certificate. It defines a file format that stores private keys (generated by your server at the time the CSR was generated) and public key certificate (your SSL Certificate provided by the CA) in a single encrypted file.
To install a certificate with the extension .PFX,
Stop ManageEngine ServiceDesk Plus - MSP service.
Copy the .pfx file to the location C:\ManageEngine\ServiceDeskPlus-MSP\conf (where C: is the drive in which ServiceDeskPlus - MSP is installed)
Change the web server port to 443 to run ServiceDesk Plus - MSP on secure mode. To change the web server port, open the command prompt and go to [ServiceDesk Plus - MSP Home]\bin. Enter the command as given below,
[ServiceDesk Plus - MSP Home]\bin> changewebserverport.bat 443 https
Go to the location [ServiceDesk Plus - MSP Home]\conf and open the file 'server.xml' in a word pad.
Locate the below entries in the file.
<!-- SSL/TLS Connector configuration using the admin devl guide keystore
<Connector port="8443" address="${jboss.bind.address}"
maxThreads="100" minSpareThreads="5" maxSpareThreads="15"
scheme="https" secure="true" clientAuth="false"
keystoreFile="${jboss.server.home.dir}/conf/sdp.keystore"
keystorePass="sdpsecured" sslProtocol = "TLS" />
Please replace the file name sdp.keystore with the pfx file name (name.pfx) and enter the keystoreType="pkcs12" after the file name. Also replace the 'sdpsecured' with the password for the .pfx file.
The entries should look like this,
<!-- SSL/TLS Connector configuration using the admin devl guide keystore
<Connector port="8443" address="${jboss.bind.address}"
maxThreads="100" minSpareThreads="5" maxSpareThreads="15"
scheme="https" secure="true" clientAuth="false"
keystoreFile="${jboss.server.home.dir}/conf/name.pfx" keystoreType="pkcs12" keystorePass="your password" sslProtocol = "TLS" />
Restart ManageEngine ServiceDesk Plus - MSP service.
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