How to increase the log file count in Version 11.0?
1.Go to ManageEngine\SupportCenterPlus\conf.
2.Edit the logging.properties file and add the file count to be 30 or 40 (depending on how many files you want) in the location where the pattern = ../logs/serverout%g.txt.
3.Save the file and restart the Application.
image attached for reference.
New to ADSelfService Plus?
Related Articles
Increase/decrease Log Count
It is possible to increase/decrease the log files count, however increasing the files will have an impact on the performance of the application. Also it is not recommended to increase the count more than 30. The serverout count can be decreased in ...Increase serverout log creation count to avoid log overwrite
The logs get over-written depending upon the app usage. If you want to increase the number of files created for serverout logs, you may edit the logging.xml file (ManageEngine\SupportCenter\server\default\conf) and make the change like explained ...To Change the application log directory
Environment: Windows Notes: This kb is not recommended. The support file (Community -> Troubleshoot -> Support File) will be generated with log files which are generated using the bat files. The new logs, generated in changed log directory won't be ...How to take console log ?
This article is common for Servicedesk plus MSP and Supportcenter plus applications. To troubleshoot certain UI issues , JS errors , we need console log (output) from the browser. Steps to follow : 1. Login to the application. 2. Right click on the ...How to extract HAR and Console Logs
Before taking HAR and Console logs Inspect the page, click on the corresponding tabs (as mentioned below) and then recreate the issue, only then the error trace will be written on the logs that needs to be analyzed. How to Inspect: Right click on the ...