How to restrict adding of notes by users
1. Go to Admin > Page Scripts:
2. Create New Rule > configure if it needs specifically for Technicians or Requesters or All Users and set the Event > Conditions as per your requirement
3. Under Actions > Execute Script > Make use of the below script:
$CS.hideElement("addnotes");jQuery("[data-id=add-note]").hide();
Sreenshot for your reference:
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