How to get ISP data in Real User Monitor?

How to get ISP data in Real User Monitor?

By default, Real User Monitor does not show ISP data of end user. To get ISP data, you can make use of any third-party Geolocation API. Currently, RUM supports only APIs that return the response in JSON format.
When you have purchased any Geolocation API follow below steps to configure the API details in RUM Agent.
  1. Open the GeolocationAPIResources.xml file located under <RUMAgent_Home>/conf/ directory in any text editor.
  2. Add third-party API details into the GeolocationAPIResources.xml file similar to the sample API ( format present in the file.
  3. Add unique resource key value for resource argument.
  4. Each API expects IP address to be sent in different params, so find params in which IP address should be sent and provide the key in ipKey.
  5. Each API returns ISP and location data in different keys, so find the keys which contain country, country code and ISP data and provide the keys in countryKeycountryCodeKey and ispKey.
  6. Now open the file located under <RUMAgent_Home>/conf/ directory in any text editor and update the value for the key geo.api.type with that of the resource value given in GeolocationAPIResources.xml file.
  7. Save the files and restart the agent.
GeolocationAPIResources.xml file:
<?xml version="1.0" encoding="UTF-8"?>
<GEO-API-DETAILS resource="1" url="" ipKey="ip" responseType="JSON" countryKey="country" countryCodeKey="countryCode" ispKey="org"/>
<GEO-API-DETAILS resource="2" url="" ipKey="ip" responseType="JSON" countryKey="location" countryCodeKey="regionCode" ispKey="isp"/>
<GEO-API-DETAILS resource="3" url="" ipKey="ipAddress" responseType="JSON" countryKey="cn" countryCodeKey="cncode" ispKey="org"/>

      New to ADSelfService Plus?


            • Related Articles

            • Real User Monitor (RUM) - Troubleshooting

              If the monitor has not polled data for long time. Follow below steps for troubleshooting Check prerequisites to done : Real User Monitor requires RUM Agent to be installed and mapped to Applications Manager. Refer the help page to know how to setup ...
            • Self monitor Applications Manager using Real User Monitoring

              We can monitor the Applications Manager using Real User Monitoring with a Java Script injection and this can be used to measure the Applications Manager's performance continuously. All you need is to install and setup the Real User Monitoring (RUM) ...
            • Real User Monitoring Agent - Frequently asked questions

              How to change Applications Manager details in RUM Agent? Open the file located under <RUMAgent_Home>/conf/ directory in any text editor. Update Applications Manager hostname in key. Update Applications Manager SSL Port ...
            • How to enable HTTPS connection between end user and RUM Agent?

              By default end user data will be collected and sent via HTTP connection to RUM Agent. To enable HTTPS connection you should have an valid SSL Certificate (keystore file basically), not a self signed certificate. Open the file ...
            • Troubleshooting URL Monitor

              Here are few of the common errors you may come across in URL monitor, we have mentioned the steps you can follow to troubleshoot them.   General troubleshooting for URL monitor Ensure that the URL is accessible from the server in which Applications ...