How to generate a Pop Up for certain action in requests ?
You can add a rule under Admin->Incident Templates->Edit template->Field and Form rules as shown below. Note you can choose the criteria as per your requirement.
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How to add a URL link to a Pop Up/Alert in FAFR ?
Please use the below script as mentioned. Replace the link with the desired link. alert ("please check below link"); window.open("https://www.manageengine.com/products/service-desk-msp/readme.html"); Refer below link for FAFR config if required, ...Custom Script to Trigger an Alert if there is no email address associated with Requester (using FAFR)
Working on Builds: 14500 too Scenario: Request should not be created if there is no email address associated with the requester. Instead it should prompt and alert stating there is no email address associated with the requester. The above requirement ...Option to Alert Technicians for Unassigned Requests at recurring time intervals
Make use of the Request timer action feature present in our application Navigate to : Admin >> Request Timer Action Create a new timer action as the below configuration Select After Rules and configure as below Under Actions . Please configure as ...Account specific request template: Redirection to requester's account based template from default template using FAFR
Tested in builds 14000, 14200 and 14201 (Global FAFR): Step 1: In Global FAFR, on form load, configure an FAFR and execute the below script under Action as shown below, try{ $req.form.destroyForm(undefined, false); }catch(err){} ...Script to send reminder emails to requester when there is no response from them for more than a specified time period
There are scenarios where if the end-user is not responding for a specified period of time they need to be reminded of the same. This can be achieved using a script. Use case: Reminder emails should be triggered to requester when the request is ...