How to generate logs during restore process
Refer to the steps to redirect logs to a text file while initiating restore process:
From the command prompt invoke restoreData.bat file from [SDP-Home]\bin directory.
CMD> C:\ManageEngine\ServiceDesk\bin> restoreData.bat >out.txt
out.txt will be saved to the bin folder. out.txt holds the restore logs. In case of error in command prompt while restoring out.txt will capture the entire error message.
Additionally, a file SDPRestore.log is created under [SDP-Home] directory
New to ADSelfService Plus?
Related Articles
To Change the application log directory
Environment: Windows Notes: This kb is not recommended. The support file (Community -> Troubleshoot -> Support File) will be generated with log files which are generated using the bat files. The new logs, generated in changed log directory won't be ...How do I restore the backup data?
NOTE: For builds > 10.6 While migrating to different database you can use backupdataold.bat / backupdataold.sh. Here backup will be in .data format and this can be restored in across DB platform. While restoring .data file we have to use below ...How to extract HAR and Console Logs
Before taking HAR and Console logs Inspect the page, click on the corresponding tabs (as mentioned below) and then recreate the issue, only then the error trace will be written on the logs that needs to be analyzed. How to Inspect: Right click on the ...How to generate the support file
Logs are required to analyze and find the root cause of an issue. In ServiceDesk Plus, logs can be generated by technicians who have admin access. Logs can be generated from two locations, 1. Community (headset icon) tab > Troubleshoot > Support ...Transaction log full
Logs: Depends On Me: com.adventnet.persistence.DataAccessException: [TierComponent] The transaction log for database 'supportcenter' is full. To find out why space in the log cannot be reused, see the log_reuse_wait_desc column in sys.databases ...