How to generate logs during restore process
Refer to the steps to redirect logs to a text file while initiating restore process:
From the command prompt invoke restoreData.bat file from [SDP-Home]\bin directory.
CMD> C:\ManageEngine\ServiceDesk\bin> restoreData.bat >out.txt
out.txt will be saved to the bin folder. out.txt holds the restore logs. In case of error in command prompt while restoring out.txt will capture the entire error message.
Additionally, a file SDPRestore.log is created under [SDP-Home] directory
How to generate the support file
Logs are required to analyze and find the root cause of an issue. In ServiceDesk Plus, logs can be generated by technicians who have admin access. Logs can be generated from two locations, 1. Community (headset icon) tab > Troubleshoot > Support ...
Restore Related Issues
1. Violation of PRIMARY KEY constraint 'ViewConfiguration_PIDX_PK' 2. Incorrect syntax near the keyword 'key'.java.sql.BatchUpdateException: Incorrect syntax near the keyword 'key' 3. Violation of UNIQUE KEY constraint / Cannot insert duplicate key ...
How to restore your data in ServiceDesk Plus
1. Stop the ManageEngine ServiceDesk Plus service from the Services console(services.msc). 2. Click the Windows icon and select Command Prompt (Admin). 3. Go to Bin directory and run restoreData.bat 4.Browse to the backup file from backup ...
SQL Backup and Restore
To take a backup of your database, do the following: Launch SQL Server Management Studio (SSMS) and connect to your SQL Server instance. Expand the Databases node from the left-pane aka Object Explorer. Right-click the database that you wish to ...
Unable to restore
1.CRC (9412-9423): Download 7zip and extract the contents. The corrupted files will be listed during extracting (but those files will be extracted in the specified location). Replace those files again in the backup using 7zip (Drag those ...