How to generate and upload log in Service Desk Plus
On a few occasion, we need logs from your ServiceDesk Plus to narrow down of our analysis and filter out the root cause.
Here is how you can send the detailed logs to our Support team
1. Navigate to the ServiceDesk Plus installation folder.
2. Go to <ServiceDesk Plus home>\server\default\log
3. Compress the "log" folder
4. Then, look for "zreports" folder under <ServiceDesk Plus home>\zreports & compress it
5. Use this link to upload the zip files
Here is a quick example