How to find your current ServiceDesk version running
How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...
How to update ServiceDesk Plus to the latest version
1: Stop the ManageEngine ServiceDesk Plus service from the Services console(services.msc). 2: Backup the existing build (recommended). Launch the command prompt, go to [your drive]:\ManageEngine\ServiceDesk\bin directory, and run the backUpData.bat. ...
How to check System Info using WBEMTEST
There are issues where the Service Tag , Serial Number or other system information are not correct in the scan results.We can get BIOS & other setting from the wbemtest tool (Inbuild Microsoft WMI tool) and compare it with the results ...
This report is used to find the Requester complete details. SELECT AaaUser.USER_ID, AaaUser.FIRST_NAME "FullName", AaaLogin.NAME "LoginName", AaaLogin.DOMAINNAME "Domain", AaaContactInfo.EMAILID "Email", DepartmentDefinition.DEPTNAME "Department", ...
keystorepass build-9422 and 9425
Issue: Keystorepass is not encrypted in server.xml and server_https.xml. It is vulnerable to have plain text password. Fixing in the customer end involves several steps. Follow accordingly. 1. Find the server.xml file found ...