How to check your ServiceDesk Plus version (2 methods)

How to find your current ServiceDesk version running


  • Build version can be checked by clicking on the Help(?) -> About link in the application interface







[OR]



  • From buildInfo.xml file under [SDP-Home]/server/default/conf directory.









                    New to ADSelfService Plus?

                      • Related Articles

                      • How to migrate ServiceDesk Plus from one server to another

                        Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...
                      • How to redirect ServiceDesk Plus URL from HTTP to HTTPS

                        Follow the steps given below to set up the redirection from HTTP to HTTPS, For version 9.4 and above Step 1: Go to the below location and open the file 'server.xml' with a word pad and add the below entry in the file as shown in the image. ...
                      • How to build a test environment for ServiceDesk Plus

                        Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...
                      • How to update ServiceDesk Plus to the latest version

                        Please note the steps mentioned below is applicable only for application upgrades till version 12003. If you are upgrading to 12004 or above, please scroll down to the second section of the KB where the upgrade procedure for 12004 and above is ...
                      • WhatsApp Integration with ServiceDesk Plus via Twilio

                        This article provides steps for integrating ServiceDesk On-Premises with WhatsApp. Note: This integration is compatible with versions above 14600. Before you begin, ensure you've reviewed the following prerequisites: Ensure your ServiceDesk Plus ...