FINE logs helps in fine tuning the traces to narrow down the issue further, which helps in providing faster resolutions. Please follow the below mentioned to enable the FINE Logs :
1. Go to the Community Tab, it's the last tab in the UI with headphones Icon
2. Click on Support Tool > Change the Logger Level from INFO to FINE as shown below :
3. The FINE logs can be enabled for the logged in User alone by checking the option "Enable for this User Only".
4. Open a different tab and recreate the Reported issue. Now you can see the output in serverout files available under <Drive>:\ManageEngine\ServiceDeskPlus-MSP\logs.
5. Once done with the above steps, Immediately Zip the log folder.
6. Highly Recommended : Go back to the Community Tab and switch the logs back to INFO.