How to disable CAPTCHA on specific pages in the ADSelfService Plus portal

How to disable CAPTCHA on specific pages in the ADSelfService Plus portal

Objective     

This article explains how to disable CAPTCHA on specific pages within the ADSelfService Plus portal. By default, CAPTCHA is displayed on the following pages:
  • Reset password
  • Account unlock
  • Multi-Factor Authentication (MFA) screens
  • Login screen of the ADSelfService Plus portal
CAPTCHA can be disabled on these pages based on your organization's requirements.

Prerequisite  

  • Administrator access to the ADSelfService Plus portal.  

Steps to follow    

ADSelfService Plus allows you to manage CAPTCHA visibility across different sections of the portal. Follow the steps below to disable CAPTCHA on specific pages:
 a. Disable CAPTCHA for Reset Password and Account Unlock pages     
  1. Navigate to Configuration > Policy Configuration.
  2. Select the relevant policy.
  3. Navigate to Advanced > General.
  4. Check the Hide CAPTCHA checkbox, then select the pages from the drop-down list where you want CAPTCHA to be disabled.
  5. Click Save.
b.  Disable CAPTCHA for MFA pages  
  1. Navigate to Configuration > Multi-Factor Authentication > Advanced > General.
  2. Check the Hide CAPTCHA checkbox, then select the MFA pages from the drop-down list where you want CAPTCHA to be disabled.
  3. Click Save.
    
c. Disable CAPTCHA for ADSelfService Plus portal login    
  1. Navigate to Admin > Logon Settings > General.
  2. Under the CAPTCHA Settings section, configure your desired CAPTCHA visibility.
  3. Click Save.

How to reach support                               

If the issue persists, contact our support team here. 


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