How to customize requester home page

How to customize requester home page

Use case
In the requester home page, each box should be a button and when clicked anywhere on the box they should be redirected to the respective Subcategories to select the Incident or Service Template or the Solutions.

The first box should be with text - "I am facing an IT issue"
The second one with "I need a new service such as hardware, software"
The third one with "I am looking for a new technology solution"

Solution: 


Step 1: Login as administrator to ServiceDesk Plus.
Step 2: Click on the button Customize Self-Service Portal from Admin tab -> General Settings ->  Self-Service Portal Settings.
Step 3: Edit the Theme currently chosen by the customer at the right top corner. This will open the HTML editor with Preview option. 




Step 4: In the following screenshots, we used three colours to indicate the different operations you have to perform. 



Green/Add: The text highlighted in the color green indicates that the anchor tag needs to be added to the existing html content. 

Yellow/Modify : The text highlighted in the color yellow indicates that the custom text requested by the customer need to be replaced with the default one.

Red/Remove: The section highlighted in the color red indicates that these buttons need to be removed. 



Refer to the screenshot as follows.  I have also attached a customised HTML file in this email for your reference. 









                  New to ADSelfService Plus?

                    • Related Articles

                    • Set Background color for Self service portal page

                      To set the Background color for Self service portal page, login to the application as an administrator, goto Admin- Self service portal settings . Click on Customize Self service portal, and click on Edit. If you have already set any background image ...
                    • Difference between Self Service Portal Settings and Customer Portal Settings

                       Self-Service Portal Settings :  The self service portal is used to customize the portals in the admin tab inside each portals. Admin -> Self Service Portal.   In self service portal settings, you can customize certain modules (Request , Contacts, ...
                    • Customize Login page and add JS scripts

                      Customize Login Page Start by going to Advanced Portal Settings (or Application Settings under ESM Directory) and click on "Customize Now" under Login Page Customizaion Start editing the HTML content to suit your needs by adding style/css content, ...
                    • How to use URL ( external link ) in the service catelog - service templates in self service portal

                      The application has an option to add link in the self service portal customization. But if the requirement is to add the URL inside the below templates The requirement is that , to have a specific template that can redirect to an external URL and not ...
                    • Change icons for the buttons in SSP

                      To change the default icons for the buttons available under SSP, To change the Triangle icon for I am facing an issue, and similarly for the other two options, login to the application as an administrator, goto Admin- Self service portal settings, ...