How to customize requester home page

How to customize requester home page

Use case
In the requester home page, each box should be a button and when clicked anywhere on the box they should be redirected to the respective Subcategories to select the Incident or Service Template or the Solutions.

The first box should be with text - "I am facing an IT issue"
The second one with "I need a new service such as hardware, software"
The third one with "I am looking for a new technology solution"


Step 1: Login as administrator to ServiceDesk Plus.
Step 2: Click on the button Customize Self-Service Portal from Admin tab -> General Settings ->  Self-Service Portal Settings.
Step 3: Edit the Theme currently chosen by the customer at the right top corner. This will open the HTML editor with Preview option. 

Step 4: In the following screenshots, we used three colours to indicate the different operations you have to perform. 

Green/Add: The text highlighted in the color green indicates that the anchor tag needs to be added to the existing html content. 

Yellow/Modify : The text highlighted in the color yellow indicates that the custom text requested by the customer need to be replaced with the default one.

Red/Remove: The section highlighted in the color red indicates that these buttons need to be removed. 

Refer to the screenshot as follows.  I have also attached a customised HTML file in this email for your reference. 

                    New to ADSelfService Plus?

                      • Related Articles

                      • Customize Login page and add JS scripts

                        Customize Login Page Start by going to Advanced Portal Settings (or Application Settings under ESM Directory) and click on "Customize Now" under Login Page Customizaion Start editing the HTML content to suit your needs by adding style/css content, ...
                      • How to populate requester details in request additional field

                        Requirement: Populate requester additional field information into request additional field. Usecase: Let us consider a scenario where certain employee details are imported from the Active Directory into User - Additional Fields. The business ...
                      • Requester details

                        This report is used to find the Requester complete details.  SELECT AaaUser.USER_ID, AaaUser.FIRST_NAME "FullName", AaaLogin.NAME "LoginName", AaaLogin.DOMAINNAME "Domain", AaaContactInfo.EMAILID "Email", DepartmentDefinition.DEPTNAME "Department", ...
                      • Customized Login form

                        The following steps can performed to customise the default login page with a different image background. 1. Save a new page as Custom.HTML under [ManageEngine\ServiceDesk\Custom\Login]. This will return a totally blank login page with only the login ...
                      • Auto select the domain name in the login page

                        Domains of a user can be auto filled during login. This can be achieved by searching for the domain names associated with the provided username in the login page. Say, username 'vembu' exists in only one domain 'Zoho'. So, when we enter the username ...