Opmanager Integration - Create downtime schedule in Opmanager from a change request in ServiceDesk Plus.
This script will invoke the OPManger API to set downtime of assets using the schedule time and the assets / business views chosen in a change request on ServiceDesk Plus.
Execution steps:
1. Download and copy the script and xml file into the \Manageengine\ServiceDesk\integration directory.
2. Update the script file with the help of the comments provided within.
3. Configure the script under the Admin -> Change Custom Triggers,like shown below.
A short guide on setting up python is available here.
New to ADSelfService Plus?
Related Articles
AppManager Integration - Create downtime schedule in AppManager from a change request in ServiceDesk Plus.
This script will invoke the AppManger api to set downtime of monitor and monitor groups using the schedule time and an additional field value chosen in a change request in ServiceDesk Plus. Execution steps: 1. Download and copy the script and xml ...How to automatically create a project and associate it to a change using change custom triggers.
This script is applicable only for builds prior to 11138. This post describes the use of a sample python script you to create a Project automatically from a Change request and create a association between them.This script can be configured under ...How to create a new change request automatically from a request.
This script is applicable only for builds prior to 11138. This is a sample python script that triggers the creation of a Change Request in ServiceDesk Plus using the Change API.The request ID of the parent request is appended to the subject line of ...How to automatically create a task in a Change Request.
This is a sample script to create a task in a Change Request based on the values given in certain fields. This is done by using an API call to create a task in ServiceDesk Plus. The task can also be created in a request, problem, project or a ...Auto-create problem request based on certain criteria.
This is a sample script that triggers the creation of a Problem Request in ServiceDesk Plus using the Problem API. Use Case: All incident requests with Priority = High will create a problem ticket with the request's default field values. ...