How to create a change automatically based on a schedule
This is a sample python script that triggers the creation of a Change Request in ServiceDesk Plus using the Change API based on a schedule
Note: Attached script will not work beyond 11138 SDP Version.
Execution steps:
1. Download the attached zip
2. Move create_change.py, configuration.json, functions.py, change.json files to sdp_home/integration/custom_scripts folder
(Note Don't move configuration.json if the same file exists in that location)
3. Edit change.json and update the highlighted fields, You can add/remove more fields based on your requirement, Check here for supported fields
[
{
"operation": {
"details": {
"title": "Tiltle of the change",
"technician": "administrator",
"stagename": "submission",
"statusname": "Requested For Information",
"statuscomments": "Comments for status",
"priority": "high",
"templatename":"General Template",
"description": "description of the change",
"servicesaffected ": [
"email",
"hardware"
]
}
}
}
]
4. If you want to create multiple change requests at the same time just add one more change object to the existing one
[
{
"operation": {
"details": {
"title": "Tiltle of the change",
"technician": "administrator",
"stagename": "submission",
"statusname": "Requested For Information",
"statuscomments": "Comments for status",
"priority": "high",
"templatename":"General Template",
"description": "description of the change",
"servicesaffected ": [
"email",
"hardware"
]
}
}
},
{
"operation": {
"details": {
"title": "Tiltle of the change",
"technician": "administrator",
"stagename": "submission",
"statusname": "Requested For Information",
"statuscomments": "Comments for status",
"priority": "high",
"templatename":"General Template",
"description": "description of the change",
"servicesaffected ": [
"email",
"hardware"
]
}
}
}
]
Note: You can add any number of change objects based on your requirement
5. Edit configuration.json and update url and technicianKey (Check here for API key generation )
6. Now go to Admin --> Custom Schedules --> Create a new schedule as shown below
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