How to change status once a request has been approved or rejected
Prerequisite
- Under Admin>Self Service Portal>Do you wish to enable On Hold scheduler when your requests are put on hold?>Should be set to 'NO'
Instructions
1. Extract the ZIP file in attachments and place it under..\ManageEngine\Servicedesk\integration\custom_scripts - folder.
2. Edit the follow details on the script only
- configuration.json: Provide the Mail server details along with the application URL and technician key
- update_req_status.py: Configure the custom status you would like to set upon the trigger.
3. Under Admin>Custom Trigger> Use the below criteria >You can set the status condition based on the requirement.
4. Save the Custom Trigger.