How to change status once a request has been approved or rejected

How to change status once a request has been approved or rejected

Prerequisite

- A python environment should be configured in the SDP-MSP Server. Instructions here
- Under Admin>Self Service Portal>Do you wish to enable On Hold scheduler when your requests are put on hold?>Should be set to 'NO'

Instructions

 1.  Extract the ZIP file in attachments and place it under..\ManageEngine\Servicedesk\integration\custom_scripts - folder. 

2.  Edit the follow details on the script only

- configuration.json:        Provide the Mail server details along with the application URL and technician key 
- update_req_status.py:  Configure the custom status you would like to set upon the trigger. 



3. Under Admin>Custom Trigger> Use the below criteria  >You can set the status condition based on the requirement. 



4. Save the Custom Trigger. 

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