How to change requests advisory color in version 11.0?
for request advisory to be shown in yellow add the below snippet in ManageEngine/SupportCenter/custom/style/custom_style.css file
New to ADSelfService Plus?
To change the Header and Header tabs background color
1.To change the background Color the Header and tabs please go to --> /Users/sriram-2283/ManageEngine/ME/SupportCenter/applications/extracted/AdventNetSupportCenter.eear/AdventNetServiceDeskWC.ear/AdventNetServiceDesk.war/style Now edit the file --> ...
Email Signtature behavior in Version 11.0.
In order for the email signature to work in Version 11.0, please do add the signature first and then go to Admin - Notification Rules - Replying to a Request template - Customize template and add the below variable $EmailSignature. ...
If you would like to delete the older requests, you could use the below query. Connect to the Database For MSSQL: delete from workorder where dateadd(s,datediff(s,GETUTCDATE() ,getdate()) + (CREATEDTIME/1000),'1970-01-01 00:00:00') <= ...
Script to Notify Support Reps when a new reply is received for Unassigned Requests
Please do follow the below steps to notify support reps when an unassigned request is updated or when a reply is received. 1. Download the configuration.json file, sendMail.py file, requestobj.json file from the below link: ...
How to Change default password on PGSQL database
Please do follow the below steps which would assist you in changing the default Postgres password. 1. Stop the application services. 2. Please take a trimmed backup <OR> take a Snapshot of the Server 3. Open Command Prompt with Admin Privileges ...