How to change requests advisory color in version 11.0?
for request advisory to be shown in yellow add the below snippet in ManageEngine/SupportCenter/custom/style/custom_style.css file
To change the Header and Header tabs background color
1.To change the background Color the Header and tabs please go to --> /Users/sriram-2283/ManageEngine/ME/SupportCenter/applications/extracted/AdventNetSupportCenter.eear/AdventNetServiceDeskWC.ear/AdventNetServiceDesk.war/style Now edit the file --> ...
Notify Support Reps when a new reply is received for Unassigned Requests
Please do follow the below steps to notify support reps when an unassigned request is updated or when a reply is received. 1. Download the configuration.json file, sendMail.py file, requestobj.json file from the below link: ...
If you would like to delete the older requests, you could use the below query. For MSSQL: delete from workorder where dateadd(s,datediff(s,GETUTCDATE() ,getdate()) + (CREATEDTIME/1000),'1970-01-01 00:00:00') <= convert(varchar,'2010-04-01 00:00',21) ...
Scripts to update request status when a new reply is received.
Please do refer to the below steps to change the status when a Contact sends a new reply to the ticket. 1. Download the script files from the below link and extract them and place it under..\ManageEngine\SupportCenter\integration\custom_scripts - ...
How to Change default password on PGSQL database
Please do follow the below steps which would assist you in changing the default Postgres password. 1. Stop the application services. 2. Please take a trimmed backup <OR> take a Snapshot of the Server 3. Open Command Prompt with Admin Privileges ...