How to change requests advisory color in version 11.0?
for request advisory to be shown in yellow add the below snippet in ManageEngine/SupportCenter/custom/style/custom_style.css file
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To change the Header and Header tabs background color
1.To change the background Color the Header and tabs please go to --> /Users/sriram-2283/ManageEngine/ME/SupportCenter/applications/extracted/AdventNetSupportCenter.eear/AdventNetServiceDeskWC.ear/AdventNetServiceDesk.war/style Now edit the file --> ...
If you would like to delete the older requests, you could use the below query. Connect to the Database For MSSQL: delete from workorder where dateadd(s,datediff(s,GETUTCDATE() ,getdate()) + (CREATEDTIME/1000),'1970-01-01 00:00:00') <= ...
Script to Notify Support Reps when a new reply is received for Unassigned Requests
Please do follow the below steps to notify support reps when an unassigned request is updated or when a reply is received. 1. Download the configuration.json file, sendMail.py file, requestobj.json file from the below link: ...
Email Signtature behavior in Version 11.0.
In order for the email signature to work in Version 11.0, please do add the signature first and then go to Admin - Notification Rules - Replying to a Request template - Customize template and add the below variable $EmailSignature. ...
Scripts to update request status when a new reply is received.
Please do refer to the below steps to change the status when a Contact sends a new reply to the ticket. 1. Download the script files from the below link and extract them and place it under..\ManageEngine\SupportCenter\integration\custom_scripts - ...