1. Stop the application services.
3. Open Command Prompt with Admin Privileges
4. Navigate to <Drive>:\ManageEngine\SupportCenter\bin and execute the command stopdB.bat
5. Now execute the command "changeDBPassword.bat -p <old password> -P <new password>"
Example: changeDBPassword.bat -p scp@123 -P scp@1234
6. Make sure, you get the below message: