How to avoid a technician with the “EnableCMDB” role to see CMDB items of all accounts instead of associated accounts.
Default Role “EnableCMDB” the technician can see all the CMDB items of all accounts. Along with the EnableCMDB role, you add a custom role with the Technician Allowed to View set as All in associated Accounts
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Query to show technicians associated accounts, sites and Support groups - (MSSQL & PGSQL)
Tested in Build PGSQL (14300) or MSSQL (14306) 1.Technicians and associated Accounts/Sites: select aau.User_id, aau.first_name "First Name", sdu.lastname "Last Name", aal.name "Login Name", AaaContactInfo.EMAILID "Email Address",sdu.jobtitle "Job ...Unassociated Account/sites are visible for technicians
Issue: -> When trying to associate only one account or site for a technician there is an issue where other account and sites are automatically associated -> Even though the technician is given the role "SDAccount Admin" they automatically get access ...Query to find technicians with login enabled along with sites and account associated (MSSQL & PGSQL)
Tested in Build PGSQL (14300) or MSSQL (14306) Please go to Reports-New Query reports and execute this query. select aau.User_id,aau.first_name "Technician Name", aal.name "Login Name", aal.Domainname "Domain",sdo.name "Associated ...Problem and Associated incidents with Request id
MSSQL SELECT "prob"."PROBLEMID" AS "Problem ID", max("prob"."TITLE") AS "Title", longtodate(max("prob"."REPORTEDTIME")) AS "Reported Date", max("prob"."DUEBYTIME") AS "DueBy Date", max("orgaaa"."FIRST_NAME") AS "Reported by", max("probf"."UDF_CHAR1") ...Customizing login page and login header for accounts
** Login as an administrator and navigate to the Accounts Tab. ** Configure an account under the Accounts tab. ** Use the option "Customize login page", to customize your login page based on the account and you can upload the customized logo for your ...