How to avoid a technician with the “EnableCMDB” role to see CMDB items of all accounts instead of associated accounts.
Default Role “EnableCMDB” the technician can see all the CMDB items of all accounts. Along with the EnableCMDB role, you add a custom role with the Technician Allowed to View set as All in associated Accounts
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Query to show technicians associated accounts, sites and Support groups - (MSSQL & PGSQL)
Tested in Build PGSQL (14300) or MSSQL (14306) 1.Technicians and associated Accounts/Sites: select aau.User_id, aau.first_name "First Name", sdu.lastname "Last Name", aal.name "Login Name", AaaContactInfo.EMAILID "Email Address",sdu.jobtitle "Job ...Unassociated Account/sites are visible for technicians
Issue: -> When trying to associate only one account or site for a technician there is an issue where other account and sites are automatically associated -> Even though the technician is given the role "SDAccount Admin" they automatically get access ...Query to find technicians with login enabled along with sites and account associated (MSSQL & PGSQL)
Tested in Build PGSQL (14300) or MSSQL (14306) Please go to Reports-New Query reports and execute this query. select aau.User_id,aau.first_name "Technician Name", aal.name "Login Name", aal.Domainname "Domain",sdo.name "Associated ...Converting a requester to a technician
Please follow the below steps to convert a requester to a technician. Step 1 (If the requester is already added under MSP Requester): 1) Log in as an administrator. 2) Go to Admin tab>>MSP Details>>MSP Requester(Left hand column). 3) Click on the ...Technician group
This report is used to get the associated groups of the technicians. SELECT AaaUser.FIRST_NAME "FullName", (SDOrganization.NAME) "Site", (qd.queuename) "Group" FROM AaaUser LEFT JOIN UserDepartment ON AaaUser.USER_ID=UserDepartment.USERID LEFT JOIN ...